Name: flixbus.de
Telephone: 000000000
Rating: 3.0

Russi Cook Guest

Unacceptable changes to seating arrangements

My original seating was satisfactory. Almost a month later, the company unilaterally changed our seating, placing my underage child away from me — a clear violation of basic safety protocols. I was then compelled to pay for seat reservations just to restore the safe seating we initially had. This not only infringes on our rights as consumers but also goes against regulations that mandate safe and appropriate seating for minors. Instead of taking responsibility for their error, the support team blamed me and offered no assistance. This negligence regarding safety, legal obligations, and customer rights is absolutely intolerable.

Date of experience: Dec 24, 2025

RB30 Guest

2 months ago

Extremely disappointing customer service

My initial seat arrangements were satisfactory. However, almost a month later, the company changed our seating without notice, separating my minor child from me, which violates basic safety standards. I was compelled to pay for new seat reservations to ensure we were seated together again. This not only undermines consumer rights but also contradicts regulations that stipulate safe seating for minors. Instead of acknowledging their mistake, the support team blamed me and offered no assistance. This blatant disregard for safety and customer rights is utterly unacceptable.

Date of experience: Dec 24, 2025

WW27 Guest

2 months ago

Left stranded on the motorway – unacceptable!

The service proved to be dangerous and poorly managed. On June 23rd, my bus from one city to another became a nightmare: • The driver abandoned the bus, leaving us stranded on the motorway at night. • There was no communication or safety measures, exposing passengers to traffic hazards. • Police intervention was necessary, and we waited hours for a replacement driver. • The company refused to take responsibility, ignored my complaints, and only refunded my ticket after weeks of persistence. This service poses a risk to passenger safety. Avoid it at all costs!

Date of experience: Dec 24, 2025

ElGnomo53 Guest

2 months ago

Comfortable and timely bus experience

The bus was comfortable and punctual. The driver's performance seemed good from our perspective. It was peaceful on board, making for an enjoyable journey. However, the WLAN was limited; although I don't watch films or play games, I used WhatsApp and Facebook, and the allowed data was depleted in just an hour.

Date of experience: Dec 21, 2025

Jenny Guest

2 months ago

Avoid this service

Avoid this company. They are completely unreliable. The service has been absolutely unacceptable. Twice in four months, delays caused missed connections on international routes. My family traveling from one country to another faced problems due to these delays. The company provided no proactive assistance: no notifications, no automatic rebooking, and no help. Elderly passengers, who didn’t speak the language, were left stranded in unfamiliar cities without information. I spent a lot of time searching for support and navigating endless automated calls to address the company's failures. The only positive aspect was the call center operators who eventually assisted with the bookings. Everything else—communication, delay monitoring, and passenger support—was a complete failure. This is not merely about delays; it reflects a total lack of responsibility and care for passengers! After years of using this service, this experience has been the last straw.