kawaiipenshop.com

4
4 Based on 438 reviews

Always cute, always unique stationery and school supplies. We are a one stop stationery store bringing happiness worldwide with free global shipping....

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Average Rating

4

/
5

438 Reviews

5 Star
63%
4 Star
12%
3 Star
2%
2 Star
3%
1 Star
20%

All Reviews

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Review Time

Emma Smith
I don't know if anyone else has come across this, but what alerted me to scammy behaviour was that I

I don't know if anyone else has come across this, but what alerted me to scammy behaviour was that I was adding items to my cart and it kept saying $x until free shipping, so I added a couple of more items thinking I may as well get these extra things for the same amount as the shipping would have been. Then once I reached the required amount, it still said I was eligible for free shipping for my country, but added on a mandatory $25 shipping fee. This fee was added into my cart before I was even allowed to select shipping, plus further down the cart it was the only shipping option provided. I'm so glad I refused to pay that amount of shipping, because it prompted me to check reviews and find out that the items they sell are actually low quality. I was fooled by their name into thinking they were a Japanese company and the prices also fooled me that they were quality items. Very happy to remove the items from my cart and never shop here!

1
Date of experience: Jan 13, 2026
Alex Morgan
Order problems and poor communication

I placed an order and received an email stating the two items were out of stock, suggesting store credit. I requested a refund since the items were not available, but I've been ignored for over a month with no resolution or refund. I'm extremely disappointed.

1
Date of experience: Dec 05, 2025
Dwayne P.
Never ordering again

I placed an order and received an email stating that both items were out of stock, along with an offer for store credit. I requested a refund due to the unavailability of the items, but I haven't heard back in over a month. No refund or resolution. I'm utterly disappointed.

1
Date of experience: Nov 05, 2025
Beatrix
This service is a total SCAM

This service is an absolute scam. I placed three orders on September 1-2, and over a month later, they still haven't shipped. I paid for tracking and insurance. Contacting customer service has been a nightmare; I've emailed them at least 20 times this past month for updates, and they only replied once asking for the order number I already provided! Don't waste your money here; I've been unfortunate enough to fall victim to this scam. Thankfully, I disputed the charges since these were large orders intended as gifts.

1
Date of experience: Sep 01, 2025
Christabel Brown
Not reliable, overpriced items

I paid extra for express delivery (3 days) but ordered on August 11 and received it on August 20. When the package arrived, one item was incorrect and cheaper than what I ordered. I tried to contact the shop via email, but received no response. The item I ordered was also poorly made. Overall, I found the items overpriced.

1
Date of experience: Aug 20, 2025
Celia J.
Awful customer service

The product quality was inconsistent. Some items were decent, while others were of poor quality. The customer service was the worst I've ever encountered! Some products arrived damaged, and after contacting support four times, I was told a manager would follow up, but they never did despite my persistence. I will never shop here again! I paid for items that were broken and unusable, and I couldn't get any assistance or a refund!

1
Date of experience: Aug 08, 2025
baptiste10057
Beautiful items

The items were lovely, carefully wrapped in bubble wrap and a pretty envelope. I'm very pleased, thank you!

5
Date of experience: Jun 27, 2025
feliche61
Incorrect charges on sales tax

The seller incorrectly charged German sales tax while being registered in the US. The markers I ordered had poor ink flow and were essentially unusable.

1
Date of experience: Jun 10, 2025
Juno Cooper
Promo codes failed and no customer service support

I tried to place an order to receive a free item as advertised, but the promo code wouldn't work despite meeting the requirements. I contacted customer service within an hour and requested a manual addition of the free item or a refund. After three days without a response, I followed up, and two days later, they replied saying my order didn't meet the minimum for the promotion, ignoring my explanation. Three more days passed before I learned my order had been dispatched, but I never received shipping confirmation. This used to be a reliable site with easy promotions, but sadly, that's no longer the case.

1
Date of experience: May 12, 2025
Gordon Butler
Questionable item authenticity

After seeing their ads repeatedly on social media, I ordered some items and received them a month later. Unfortunately, they turned out to be poorly made replicas. For instance, a small cosmetic bag had uneven stitching and a low-quality tag. I'm really disappointed!

1
Date of experience: May 01, 2025

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Business Details

  • Always cute, always unique stationery and school supplies. We are a one stop stationery store bringing happiness worldwide with free global shipping.

  • language https://kawaiipenshop.com

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