Review Time
I did not recieve an item i purchased as the parcel was taken from the front of my building after being left on the doorstep in plain view . contacted the customer service multiple times which is typical automated response that have you to follow up so to actually speak to a person you have go through a 3 step process to get a human to speak to who replies in 3 working days . Unhelpful and not very cooperative i finally managed to get a form that they said i should fill out and return which i did within the same hour only to be followed up with no response . Completely unhelpful . I had to contact my bank to have some action taken .
I recently had a very disappointing experience with Footpatrol.I returned a pair of shoes that were clearly not worn, exactly as shown in the attached photos, yet they refused to accept the return. The shoes were in the same condition as received, no creases, no sole wear, no marks. Despite this, they rejected the refund without providing a reasonable explanation.Customer service was unhelpful and dismissive, repeating policy statements rather than actually reviewing the evidence provided. It feels like once they have your money, resolving issues is not a priority.I would strongly advise others to think twice before ordering, especially if you might need to return an item. Based on my experience, even unworn products can be refused, leaving you stuck and out of pocket.Very disappointing for a retailer that claims to value customer satisfaction.
Footpatrol's chosen carrier, DPD, attempted to deliver my order to the wrong address on FIVE occasions. Contact with DPD direct proved useless and Footpatrol, despite being advised of the issue on the first failed delivery attempt and subsequent others, failed to offer any support. My order has now been sent back to Footpatrol. What a disaster. I won't be using Footpatrol again as they're unable to manage their own delivery provider.
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