Review Time
Probably the worst online pharmacy company I’ve ever dealt with. They’re incapable of doing their job. Nightmare company. I applied for a medication September 20 2025 , didn’t hear back from them for a week because of their “system error glitch that was out of their control”. It’s October 4 2025. I still haven’t received my medication. I asked to have the prescription sent to a pharmacy to pick it up. All the information is filled in correctly. They told me 3 days ago it’s been sent and ready for pick up. I called the pharmacy 4 times and they said they haven’t received any fax. I’m going back and forth with Livewell and the pharmacy trying to get this prescription. Actual nightmare to deal with I honestly feel entitled to financial compensation because of how unhelpful they are and actually incapable of doing their job.
It’s frustrating that my dashboard profile reverts back to Livewells pharmacy every month. My set preference is pick up at my local pharmacy but every month it automatically changes to livewells. Their lengthy response time ( minimum 1 business day) to each response causes me to have to relent and pay their pharmacy for my prescription as a full week passes without them changing my profile back and I’m out of my medication by this time. As I’m in BC my delivery time is 3 days from them. As I write this I am in the same situation AGAIN. It’s clearly a ploy to ensure you fill your prescription through their pharmacy and absolutely diminishes their reputation as health providers which is a shame as my contact with their health professionals is highly positive.
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