superbikefactory.co.uk

4.7
4.7 Based on 21 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.7

/
5

21 Reviews

5 Star
80%
4 Star
9%
3 Star
6%
2 Star
0%
1 Star
6%

All Reviews

Filter Reviews

Review Time

dave boniface
A huge thank you to jack at superbike factory crawley for all his help with buying my road king harl

A huge thank you to jack at superbike factory crawley for all his help with buying my road king harley. Jack couldnt do enough for me. I would highly recommend going to superbike factory if your looking for great bikes at amazing prices... THANKS AGAIN . dave boniface Eastbourne.

5
Date of experience: Mar 01, 2026
GameKEEPer
The seller Jamie was great, but the overall experience with SBF wasn’t great. The phone lines for ev

The seller Jamie was great, but the overall experience with SBF wasn’t great. The phone lines for every type of options were blocked, I was on hold several times for over an hour, and then got cut off. No call back offered. You need to check QR codes to see prices, but Bradford SBF has no WiFi and no phone reception, so not really a great concept. I also have a problem with the bike clutch, but since I can’t get hold of you, how do I report this?

3
Date of experience: Mar 01, 2026
Marcus O'connor
Cam Harris was very helpful with helping me with my new bike explained alot about it went out his wa

Cam Harris was very helpful with helping me with my new bike explained alot about it went out his way to get the keys to start it and wasn't in no rush considering it was closing highly recommend my 3rd bike I've bought now many more to come cheers for the service

5
Date of experience: Feb 28, 2026
Muhammad Mubarqa
Great customer service was provided by James, Ian in accessories, and the finance officer. The whole

Great customer service was provided by James, Ian in accessories, and the finance officer. The whole staff made our experience, from choosing to buying, seamless. Keep up the good work, guys!

5
Date of experience: Feb 28, 2026
Dan Shep
Have got to be honest and say this is far the worst experience ive had trying to buy a motorcycle..

Have got to be honest and say this is far the worst experience ive had trying to buy a motorcycle.. I have enquired about 3 different motorbikes now due to one being sold after speaking to one of your team and promising a call back. Never happens!. Ive gone through all the relevant checks to get a new bike spoke to someone yesterday, said they will call back later at my desired time, guess what l, no phone call. Currently on hold for 45 minutes to speak to someone! Really given up on SBF!

1
Date of experience: Feb 20, 2026
Sydnee Edwards
Super friendly service from all staff I encountered. Had my sale go through Chris Fletcher. Very kno

Super friendly service from all staff I encountered. Had my sale go through Chris Fletcher. Very knowledgeable, walked me through everything and answered all my questions and concerns. Will definitely be going back !!

5
Date of experience: Feb 16, 2026
Tony Coles
Great experience at the Donnington store. I reserved the bike online and we agreed a trade in price

Great experience at the Donnington store.
I reserved the bike online and we agreed a trade in price and requested a service on the bike I was collecting. Arrived at the agreed time and the bike was ready. After my px was checked, they took a little off the agreed price due to a part needing replacing which I was ok with. The sale was smooth and I was shown around the new bike. Happy with the service received and will look forward to visiting more often for ride wear and cafe. Thank you very much.

5
Date of experience: Feb 07, 2026
Aaron hall
Another Bike purchased from Superbike factory usually Only deal with Macclesfield branch Always been

Another Bike purchased from Superbike factory usually Only deal with Macclesfield branch Always been good there.Recently purchased my new toy from the Bradford Branch Good Selection of Bikes staff seemed nice enough.mega happy with the Bike Always been a dream to own the ninja H2 sx se.Now Here's the Bad point And I will say this Again U need to be overseeing The Technicians Yet Again.They have Tightened the motorbike Chain that Tight there is no free play at all I'm an engineer and for me this could of been a 9k bike been smashed to bits due to this.Sbf please stop these technicians from being loose on these bikes it's happened once at Macclesfield now Bradford branch.Always happy with everything else but Ur mechanical department yet again failed the company.Hence why I would never get a service done there if U would like photos and a video I'd be more than happy to send over.

3
Date of experience: Feb 06, 2026
Leslie Cooper
Exceptional Support from Start to Finish

From my initial inquiry about a bike to the follow-up assistance from the support team, the service was incredibly helpful—prompt responses and thorough answers to all my questions. Truly outstanding customer service.

5
Date of experience: Dec 11, 2025
Ember Morgan
Perfect experience from start to finish.

Perfect experience from start to finish. The representative went above and beyond to make sure my experience was a great one, and I have no complaints about the sales team. Communication was outstanding, and they assisted me throughout the entire process. I would highly recommend this service to anyone. Thank you once more!

5
Date of experience: Dec 09, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More