fr

Un grand choix de box dans de supers…

Un grand choix de box dans de supers endroits a priori Hâte de tester

Date of experience: Jul 16, 2021

très bon service .

Date of experience: Jul 07, 2021

No evening meal for 2

My husband was given a smart box 2 nights away with a 3 course meal on 1 night from my sons for his 60th birthday. We chose the castle tavern in Richmond North Yorkshire. Booking with them was easy but when we checked in we weren't given any details of our meal so when I checked the following day I was told they weren't aware of this it was under new mamanagement (although we only booked 10 days before) it was the chefs night off that night so nobody to cook. We could have got this break a lot cheaper for 2 nights without the meal I feel this is some sort of scam.

Date of experience: Jun 17, 2021

Tiresome website

Having rejected my credit card three times, I almost went to smartbox's competitor. A tiresome website, which has left a bitter taste in the mouth. Hopefully, by the time my experience comes, I'll have forgotten that I wasted an hour on two consecutive Sundays trying to book it.

Date of experience: Jun 13, 2021

Charming Escape ..... I think not

I was given a Charming Escape gift that was supposed to give access to 290 different stays. When we tried to redeem it, none of the hotels/glampsites that were listed in the advertising were available or required a huge surcharge. Actually there were very few places that didn't require a surcharge at all except motorway motels.The helpdesk people at Smartbox made a few pitiful attempts to solve the problem, but they blamed a change of computer system. We finally ended up with a hotel in Shrewbury that was very tired. Won't be using Smartbox/Buyagift again.

Date of experience: Jun 07, 2021

Hotels no longer participate...

I bought my brother and his wife a Smartbox for Xmas 2019 for an 'Overnight stay along with a delightful dinner for 2 people' for just over £100. They couldn't use it last year for obvious reasons, but now whenever they try and book the hotel is no longer part of this scheme.... This is so frustrating!

Date of experience: Jun 01, 2021

Afternoon Tea with Bubbles Falcondale Hotel Wales

Had our Afternoon Tea with Bubbles yesterday. Dreadful food. Venues need to be monitored. Asked for vegan options and got shop bought cakes and biscuits. Tiny wrap sandwiches and no explanation as to what was on them. Went to The Falcondale Hotel in Lampeter Wales. We had 2 vouchers so in total £99.98 got £20 ( if that) worth of food and drink. They state that they make all cakes, biscuits in their kitchen. We were told that they had bought the cakes in. Asked specifically for no egg mayonnaise sandwiches on the vegetarian option but got one. Absolute rip off. Won’t be recommending.

Date of experience: Jun 01, 2021

excellent

Facile d'enregistrement, large choix des smartbox rapidite sur internet rien à redire merci

Date of experience: May 04, 2021

Be careful of expiry dates!

I was given the afternoon tea experience as a gift, it has two years until expiry, I thought like the gyms they would of taken covid into account and halted and automatically extended the dates since restaurants were and still are closed, but no!!! they had no thought of doing this and therefore my voucher has now expired, how an earth did they expect me and others to use a afternoon tea voucher with everything shut, they as a business should do better and take into account these times we are living in!!! They’re Expecting people to extend themselves online when they could do it for every single voucher purchased due to covid! I can imagine so many people are now going to be in the same situation as myself!!

Date of experience: Apr 28, 2021

Restaurant vouchers fraudulant

I bought the burger and beer voucher for 2 people at a cost of €29.00. The restaurant advised this was only for 1 burger and 1 beer. As the voucher states this is for 2 people I contacted Smartbox who told me that the 1 burger and 1 beer should be shared between 2 people. Firstly this is a ridiculous expectation that they expect 2 people to sip from the same drink and share 1 burger, most restaurants wouldn't allow this anyway. Secondly the burger and beer cost €14.00 pp and this voucher cost me €29.00 so double the cost of the one meal. It makes no sense and it is absolute fraud. I emailed and rang Smartbox who were adamant it was only one burger and beer but why is the cost so high and why does it say for 2 people? It makes no sense. I am furious. I have used Smartbox multiple times over the years but after this experience i will never use Smartbox again.

Date of experience: Mar 31, 2021