Review Time
I got a 2 night charming getaway for my birthday and unfortunately when you look through the booklet with lots of places to stay. Not one was for the price of the voucher, they all had an extra cost. so it’s cost over £100 to use the voucher to stay anywhere. It’s very misleading. I can’t tell my friend, because she would be devastated that I’ve had to pay for my our birthday present.
Hello. How can I call customer service if the phone number given is disconnected and email is returned. The family member who purchased this did so in good faith and again....the card says This gift card has no expiration!!!! And it was indeed purchased for use in the United States!!!! It is called Charming Getaways Great Lakes version. I can send photos of front and back of box which clearly shows only the United States. I would appreciate a correct email address for customer service.
Was bought a smart box gift December 2019 which should have a 2 year expiry and due to Covid I’ve not had chance to book anything this year. I went to input voucher details on the site and it said it hadn’t been recognised I’m not best pleased and hope my brother hasn’t wasted £129 on this gift.
Was given this as a present. Very disappointed the websight is not easy you pick a date then wait for a reply to confirm this can take 24 hours. I have been trying to book a hotel my 6th different date. Surely it should only come up with dates that are available like booking.com. I have waisted so much time and still not booked anything. Already told my daughter don’t buy me another one and I won’t be recommending this as a gift for anyone. Great idea but rubbish system. So now I wait to see if I have to try for a seventh time
We received a present of a Smartbox voucher. However when we went to book a property we have not so far been successful. On the booking form you are asked to insert your desired dates and a list of available properties comes up. You select one, and then have to wait 24 hours for a reply. So far we have had 3 refusals, the reason given is that the properties are not available on the dates we have requested. I think only those properties that have availability on the required dates should be displayed. It would save the person trying to book a lot of time and effort.
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