Name: franke.com
Telephone: 01614366280
Rating: 4.8

Ian Shaw Guest

When I had a problem with my 2 year old Franke combination tap, my usual sources (Google, YouTube) c

When I had a problem with my 2 year old Franke combination tap, my usual sources (Google, YouTube) came up with nothing. I used the Franke website to ask for advice, with very low expectations of any response at all. Within three days, I received an email, including an explanation of what had probably happened, clear instructions on solving it and a link in case I needed any materials. Ten minutes later, the tap was working. Thank you.

Date of experience: Feb 28, 2026

Mark Rose Guest

3 weeks ago

We purchased a Franke tectonite sink on the 8th November 2025 from B&Q. The description non-stainin

We purchased a Franke tectonite sink on the 8th November 2025 from B&Q. The description non-staining and non-scratch. This is not true as it does suffer scratching and staining. A waste of money if you purchase this sink for these reasons. No point in asking for a replacement as that would only be a sign of madness (i.e. do the same thing and expect a different result)!

Date of experience: Feb 08, 2026

Bella Guest

2 months ago

Excellent Repair Service

The technician who repaired my taps was exceptional. He was knowledgeable about my older model and quickly identified the issue. He explained each step patiently and left the area clean. Overall, a fantastic experience without any hassle.

Date of experience: Dec 17, 2025

LaLa_Emerilax_ Guest

2 months ago

Outstanding Customer Support

The engineer quickly resolved our water tap issue at no cost, as it only required tightening. He also identified a leaky valve, provided a replacement, and changed the cartridge for us. Exceptional service. Thank you!

Date of experience: Dec 17, 2025

Zack Wilson Guest

2 months ago

Timely and Efficient

The technician arrived promptly after the previous appointment. His work was exceptional, and he communicated effectively throughout the process. Everything was resolved smoothly.

Date of experience: Dec 12, 2025

Noel Cooper Guest

2 months ago

New Water Tank Installation

After being without hot water for three months, I was thrilled to have the engineer come to install a new water tank. His professionalism and efficiency were impressive, and he completed the work quickly. He was courteous and respectful, making the experience pleasant. Kudos to the team for their excellent service!

Date of experience: Dec 12, 2025

Chas Butler Guest

2 months ago

Fantastic Technician Visit

The technician who came to fix my taps was excellent. He was knowledgeable about the older model, diagnosed the problem swiftly, and knew how to fix it. He was patient, explained his process, and cleaned up afterward. Great job!

Date of experience: Dec 11, 2025

Manuel Carter Guest

2 months ago

Very Satisfied with the Service

We have been assisted by the same engineer for several years, and he has consistently provided excellent service.

Date of experience: Dec 11, 2025

PW60 Guest

2 months ago

Exceptional Telephone Service

The customer telephone service was excellent, with quick response times and no long holds. The staff were friendly, professional, and knowledgeable. A true credit to the company. I received prompt email confirmation about my replacement part being sent out. Outstanding service!

Date of experience: Dec 11, 2025

Elisha Brooks Guest

2 months ago

Friendly and Effective Service

The technician was informative and helpful. The repair was completed swiftly and ensured everything was functioning properly before leaving. His friendly demeanor is a great asset to the team.