freemake.com

4.1
4.1 Based on 41 reviews

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Average Rating

4.1

/
5

41 Reviews

5 Star
69%
4 Star
5%
3 Star
2%
2 Star
7%
1 Star
17%

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Mickey
I've used Freemake for years

I've used Freemake for years. I use video studio pro for my in depth video work, but a lot of times what I do is very simple editing and file creation and don't want the video pro's overhead. That's where Freemake comes in. It's quick, give some good editing/trimming and then creates a file in many formats. Recently, I've been having problems with both. But I kept at it as both products work great. Ultimately, I found all the issues were Windows 11. I mean I spent months on this. I created a Windows 10 Virtual Machine and now I'm back in business. I never did care for windows 11!

5
Date of experience: Feb 03, 2026
MARVELous
Freemake's customer service stinks!

The customer service quality absolutely stinks when it comes to anybody actually responding to my messages that I've sent to them time and time again. On top of that the software itself is very good, but not great simply because of the last firmware update they made for it. Now some of its previous features are missing which has forced me to use another software converter instead of freemake. That's why you should always respond to your customers whenever need assistance. So that way you don't end up loosing them in the end. That's one of the first things they teach you in the world of doing business.

3
Date of experience: Feb 02, 2026
Scott Thackston
VIDEO LINKS CONVERSION ISSUE

The two Video links that I wanted to convert into Audio format would not convert at all. I never received any detailed instructions on exactly how the Company would fix this problem at all.

1
Date of experience: Oct 15, 2025
Not so good tool and customer service

The tool is not so great. I had problems where the videos that were produced had a gap between the sound and image so not great quality.They signed me up for a lifetime license at 4am without my knowledge. It took me several tries to get a refund.

2
Date of experience: Oct 14, 2025
Dorcas Martins
I just used it now

I just used it now, it bvery fast

5
Date of experience: Oct 14, 2025
Christopher Peterson
Had an update issue with my Purchased…

Had an update issue with my Purchased key not working. they were very kind and worked to correct it, went above and beyond. Very nice customer service.

5
Date of experience: Oct 14, 2025
David
I've used a lot of downloaders,some I…

I've used a lot of downloaders,some I even paid for, but this one is definately THE Best. It does more than just download. It coverts to any format you want and even enhances your videos to HD. Couldn't be more pleased. Thanks to the tech guys.

5
Date of experience: Oct 13, 2025
Customer
Lifetime license and subscription confusion.

The program works well as long as the confusion between lifetime license and subscription is resolved. The subscription plans are confusing.

2
Date of experience: Oct 13, 2025
Mick
Be aware, Freemake WILL charge your credit card without your authorisation

Last week I downloaded the Freemake movie maker & a few days later my credit card was charged $68.93 for a 'megapack'. I don't even know what that is & nor did I have any need for anything else other than the free software. Apparently there was a 'trial period' not for the Freemake movie maker....but for something I'm not even aware of. I instantly disputed the transaction & I'll see if they actually refund my money. I believe what they did was illegal & they know it. I wonder how many others were unaware of the charge or didn't bother disputing it..? Steer clear of Freemake, they WILL take your money without you knowing...Freemake have responded to my complaint, offering a reason for the charge. Freemake movie maker is free software, what subscription are they referring to & why would I need to cancel it if I'm just downloading the free software..? They also mentioned the 'check out'...? Again...I'm not purchasing anything..!! They are being deceitful & sneaky. At the very least, they could have it in BOLD WRITING that your credit card may be charged if you dont perform a specific action. I'm not new to purchasing things online but this is the first time in 25 years that my card has been charged in this manner..

1
Date of experience: Oct 12, 2025
VARGHS
Just take straight to trust pilot for…

Just take straight to trust pilot for review without downloading anything

1
Date of experience: Oct 09, 2025

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