Review Time
If I could rate 0 I could.
Never received item. ‘Returned to sender’, chased refund and continually fobbed off. Processed a chargeback from credit card company and then miraculously contacted directly by company begging to cancel the chargeback and they’d refund… not understanding that it wouldn’t have got to that point if they’d have bothered to refund in the first instance. Claim to have quick and continuous customer service, but it’s more ‘lip service’. I’d stick to tried and tested brands in the future.
I placed my order on Friday, 6/2/2026, and paid for next-day delivery. However, the item was not delivered until 12/2/2026 — almost a week later.This delay is unacceptable, especially when paying extra for next-day delivery. If next-day service cannot be guaranteed, it should not be offered or charged for. Very disappointing experience
I’m sorry to write this but you said you have sent me emails ect well I’m sorry I can put all contact emails on here to prove you have never got bk to me. I also wrote to yous on Facebook I’ve also sent my phone number but yous have never even tried to call me. I was going to get all the boxers in the gym one of your vests but after this excperiance I will get them from another company and I would you would rather give me my money back and I will be going to another company for these vests
If I could rate 0 I could.Never received item. ‘Returned to sender’, chased refund and continually fobbed off. Processed a chargeback from credit card company and then miraculously contacted directly by company begging to cancel the chargeback and they’d refund… not understanding that it wouldn’t have got to that point if they’d have bothered to refund in the first instance. Claim to have quick and continuous customer service, but it’s more ‘lip service’. I’d stick to tried and tested brands in the future.
The quality of the products is good, but the express delivery service is misleading and the customer service was equally disappointing.I paid extra for next-day delivery, placed my order before the stated cut-off time, and still received it late. Customer service later confirmed that delivery is not guaranteed despite charging for a next-day service.The response from customer service was dismissive and inflexible, with no willingness to escalate or offer a meaningful resolution beyond refunding the delivery fee.Refunding the delivery fee alone does not change the fact that the service was not provided as advertised.
Hi I emailed you last night and again today I still haven’t got my order you told me to wait till Friday what I have done and it’s still saying delayed. It seems this is the only way yous are answering me when I write on this. So I would like to know what’s happening with. My order or my money back.
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Founded in 2019 by two friends who met playing professional football back in 2010. An exposure to pressure, performance, branding & style as well as an instinct to want to create something significant, became the foundations of Freetrain.
Originally founded on the invention of the V1 vest, Freetrain changed the game. With over 375,000 units sold world wide, people were switching up the way they train thanks to the revolutionary product.
As momentum grew the brand became more and more recognised Freetrain developed a brand image, ethos and range of products that has purpose. With intentions of being one of the best sports brands in the world Freetrain has no plans of slowing down.
The vest changed the game, the apparel is now changing the game.
Welcome to your new favourite brand.
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