Review Time
Everything was smooth until I received an additional charge for a "Dimensions Adjustment." This charge was the topic of an email conversation between our company, Freightos and the logistics company (Primorus Worldwide) during the previous 2 days. The situation developed after the final shipper (DHL) falsely added an additional charge to our Freightos shipping fees due to a "dimensions adjustment." DHL falsely claimed that the shipment measured 80cm x 80cm and added additional fees. When I saw the additional charge, I went to the warehouse and took photos of the pallet that clearly show the dimensions match those entered on the original shipment quote (40cmx40cmx60cm). I sent the images to Freightos and to Primorus. After seeing the email, Primorus sent a message to Freightos clearly requesting that any additional charges be placed on hold until the issue is resolved. At about 5AM Monday morning, Freightos put the charge through anyway... even though the charges are clearly fraudulent. You guessed it - so I had to call the card company, dispute the charge... write this review and spend half the morning fighting over something that is fraudulent... and should have never been entered on my account in the first place.
Adam has been incredibly diligent and proactive throughout the entire shipping process. He kept me consistently updated on the status of the package until it was successfully delivered. I truly appreciate how he handled every issue that came up—troubleshooting promptly and ensuring everything stayed on track. His attention to detail and commitment to service made the experience smooth and stress-free for me.
Shipping not quoted correctly. In a site where people are competing for your shipment based on quoting you shipping, it should be quoted to you more accuratley instead of adding up charges when the goods are in route or have landed. Not tarriff charges, these are extra shipping charges added on to bill.
Claim your business profile now and gain access to all features and respond to customer reviews.
