Review Time
This was my first time organising freight from China. Adam from Unicargo was incredibly helpful in stepping me through the process and giving me peace of mind. He kept an eye on the shipment until it was delivered and was always very timely with his communication.
They trick you into making an account to calculate ddp shipping they are a joke of a website, takes half hour just to check a single shipping. Wouldn’t recommend unless you have a lot of time on your hands, stupid sly website why would anyone need an account for calculating shipping and they are a joke.
The shipment process was seamless and I liked how the email communication was constant during the entire process. However, the process of issuing a credit to customers needs improvement. I was informed that the total cost of the shipment (regarding the weight of the package and surcharge) was less than expected. So, I've inquired about the excess amount being credited to my credit card, however, I have not received a response yet. This type of transaction needs improvement. Overall, the shipping experience was good.
You will be charged extra regardless of what the original quote shows. Booked a shipment for the correct dimensions. Forwarder sent the wrong dimensions to the carrier. Carrier adjusts cost of shipment and I (the consigner) was made to pay for it, despite booking and paying for the correct dimensions. Customer support team doesn't try to understand the situation nor provide any help.
I used Freightos to ship goods from the EU to Asia, and it was a fantastic experience. The communication was clear and timely, and the follow-up throughout the process was excellent. Everything went smoothly, and I felt well-supported at every step. Highly recommend Freightos for anyone looking for reliable and efficient shipping services!
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