Review Time
Shopped in FrenchEye Guildford last December when floor worker named Han (you can see him on the photos in other reviews) misled me on their exchange and return policy, didn’t say that it is only 14 days and that discounted items are non-refundable, even after I clearly asked him about it and explained that I’m going to take items to try on at home and may need to return them. He was very pushy and pressured me to buy everything I put my eye on, even after repeatedly being told that I don’t want the items. Then come January when I come back to return one item he says that he can’t do that and refuses refund even after being told that he didn’t explain the return policy, to which he didn’t object. Apparently it was saying on the email receipt that it’s is non-refundable. Receipt that they send of course only after you already pay for it! So missselling all around just to make a sale. Then he tried to push me to buy even more stuff instead of giving me a refund, or that he can take an item back and sell it for cash and then maybe give me money back. Street market practices in the shopping mall. In the end told me to come back in a month, because owner is on vacation(of course), just to get rid of me. So I had to raise a dispute with my credit card company.
Similar pushy experience in FrenchEye White City, the guy was pushing and pushing but then just said “we can’t do business with you” because they couldn’t match the size of the costume.
I am thoroughly dissatisfied with my recent purchase from the company. The items I received bear no resemblance to the images displayed on their website. The quality is alarmingly subpar, with material so thin that it’s almost transparent. For a product priced as premium, this is simply unacceptable. To make matters worse, the support team is extremely slow. I reached out right after receiving the items and have yet to receive a response. For a brand that promotes itself as premium, the service and quality fall far short of that expectation. I cannot recommend the company based on my experience. Misleading product images, low-quality clothing, and unresponsive customer support have made this a very disappointing experience.
I recently enjoyed shopping at the company. The formal business suits I purchased were not only reasonably priced but also made from outstanding quality material. Kudos to the team for making stylish, high-end fashion accessible to everyone! Highly recommend!
My visit to the company was an absolute delight from beginning to end. Upon entering, I was warmly welcomed by the staff and received attentive, personalized service that made the entire experience feel tailored. The team truly understands their craft — they listened closely to my needs and provided expert advice on fit, fabrics, and styles that complemented my physique and professional image. The owners deserve special mention for their genuine passion for fine tailoring and customer satisfaction, which sets the company apart from standard suit retailers. Their expertise in design, craftsmanship, and attention to detail reflects a strong commitment to quality and style. Each item in the store feels thoughtfully curated with elegance. The fitting process was seamless and efficient, with helpful recommendations leading me to a perfect business suit that looked sharp and felt comfortable. From fabric selection to final adjustments, every step demonstrated the company's dedication to excellence. Overall, the company offers more than just shopping — it provides an experience in refined service and professional style. Whether you're in search of a tailored business suit or a wardrobe upgrade, this is the kind of place that makes you excited about dressing well again.
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We don't do refunds
