Review Time
Altin was very helpful and professional with handling my complaint where I was charged a 20% commission fee by Fresha for a new client who was gifted a voucher from a regular client.
However, Fresha as a company are very disappointing with all of these recent hidden fees being implemented as well as ongoing spam issues with fake online bookings.
I want to say a big thank you to Alejna from the support team! I had a technical issue where I couldn't delete my business because of ghost appointments that didn't actually exist. Alejna was very professional, patient, and solved the problem manually for me. Great support!
I’ve been with Fresha for many years and have been very happy with the service. I’ve recently had an issue trying to get my bank account verified and Erika Fresha has been an exceptional help getting me verified. Her quick response in solving this matter meant the world, thank you!
Professional but welcoming communication. Clear willingness to assist with my case.
Elsa provided top-tier support and made sure to follow up with me. I was also provided with a clear and understandable reason behind my issue.
Be very careful with Fresha. They will overcharge and contest every legitimate claim. Once they eventually concede you will get credits. Very untrustworthy company from the top to the bottom. STAY AWAY
He took the time to explain everything clearly and made sure I understood how it works. Step by step, he guided me through my concerns and helped me address my issues. His approach was both kind and professional. I truly appreciate his patience and support.
Thank you!
I've sent 3 emails over 2 weeks and never received a response.
I'm a beauty salon who was recommended Fresha as my current booking system is going to go up by 100%.
Before I took the plunge to give them my business I just had one question and after 3 attempts and no reply I guess I'm going to have to look for another company.
I’ve had a response on Trustpilot asking for my account details - I was looking at changing to Fresha Im not with them so I don’t have one.
This was the best and fastest customer support I have ever had from any company! The agent Zgjim was fantastic and alleviated my fears right away, so reassuring and helpful
I recently reached out to Fresha Support team to request transferring ownership of our salon's workspace to the rightful owner. I was impressed by how quickly they responded to our inquiry.
The support agent Donat, Shpresa and Jack was clear and helpful, guiding us through each step of the process and making sure we had all the necessary information to complete the transfer smoothly.
Great job to the team for their efficiency and professionalism!
I got the bot initially but when the bot couldn't find an answer to my issue i was transferred to Altin. Altin very quickly realized my error (it issue was my computer setting not the the softwear). Thanks Altin
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Fresha is the #1 booking platform and marketplace for beauty and wellness. Each month, millions of appointments are discovered, booked and paid with partner salons, spas and barbershops on Fresha. Over 110,000 business venues in 120+ countries use the platform to manage their operations with Fresha’s intuitive, subscription-free software.
Fresha transforms beauty and wellness business operations by enabling online appointment bookings, processing card payments and managing customer records, along with automation for marketing, staffing, product inventory and accounting, all in one place. Launched in 2015 originally under the name Shedul, the company rebranded to Fresha in 2020. Fresha is headquartered in London, UK with global offices located in Dubai, New York City, Vancouver, Sydney and Warsaw.See more
