Review Time
Like many others, we faced a hacking incident and thought we had lost everything. We reached out to several IT providers, but they only directed us to their products. Fortunately, the service connected us with a dedicated security expert who discovered that the hackers had made an error, allowing us to recover all our data! The cost was reasonable too (let's hope they don't raise prices after this). We've transitioned everything to them and are extremely satisfied with the service. Highly recommended, 5 stars!
Like many, we fell victim to a hack, losing everything we thought was irretrievable. After reaching out to several IT providers who only pushed their products, one service connected us with a dedicated security expert. They discovered that the hackers had made an error, allowing us to recover all our data! The cost was reasonable too (let's hope they don't see this and raise their prices). We’ve transitioned everything to them and couldn't be happier with the service. Highly recommended, 5 stars!
I mistakenly ordered the wrong item, but the service corrected it, coordinating with another company, and a representative called to ensure everything was alright. I'm really pleased I switched from a well-known brand to this more personalized approach. I first reached out at 4 am after a long shift and received a response within minutes. They patiently guided me through the confusing options and answered my many questions. I appreciate the ability to order online 24/7 from a user-friendly portal. Their technical support is exceptional; I could tell that their first-line staff are well-trained. A representative in particular impressed me with his extensive knowledge. Highly recommend!
The service responded to my previous review, but I can't reply to their inaccuracies, hence this follow-up. They claim they lack systems to verify subscription needs unless alerted by their accounts team. This is alarming, as it puts clients at risk of oversubscription without checks. When I spoke to the account team, they said they had called me regarding my subscriptions, but the caller left no contact details or context. When I returned the call, no one knew what it was about. Either their systems are faulty or their statement is misleading. Additionally, they mentioned my technical support request is still under review, over seven weeks after I contacted them. I raised another ticket with sales on the same day, which also remains unanswered. They claim not to want to appear as if they are ripping off customers, yet they have provided no proof that my business even ordered these subscriptions. Rather than addressing my concerns, they directed me to a number I've already called, which was unhelpful. Overall, it seems they are more focused on acquiring new customers than on taking care of existing ones.
I needed assistance setting up a phone system and contacted support. The representative was very helpful, explaining the entire process and even offered to set it up for me for a reasonable fee, which is great for those who aren't tech-savvy like me. I highly recommend this service. Thank you once again!
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