Review Time
Terrible customer service.
I tried to find out where and why my delivery was late. Fresh clean threads said it would be here today. I am going out of town and I am waiting in that package.
This company doesn't have real customer service. It only has a chat bot, which refuses to respond when asked specific questions. It was useless. DONT USE THIS COMPANY. POOR CUSTOMER SERVICE
Terrible customer service. I tried to find out where and why my delivery was late. Fresh clean threads said it would be here today. I am going out of town and I am waiting in that package. This company doesn't have real customer service. It only has a chat bot, which refuses to respond when asked specific questions. It was useless. DONT USE THIS COMPANY. POOR CUSTOMER SERVICE
Look the shirt is ok overall but my gripe is the neck, like how can you sell a 3xl men’s tshirt and not consider the neck width ; I felt like I was being choked by a midget . I hope this company hears this loud and clear and does something about the neck width.. I’m returning my order.
My order stayed that it was delivered on the 19th. It was never received. I contacted customer service on the 20th. I was asked to double check and see if it came on the 20th. Sadly it didn't. Taylor, the customer.service rep, jumped into action and immediately got a replacement order together for me. I was amazed! I can't say how much I appreciated the exceptional service and on a weekend.
I am amending my review for fresh clean threads.After a little back-and-forth, fresh clean threads finally refunded me my purchase price.I will continue to order from them as they are a good company and mistakes do happen. I’m just happy that they were able to finally rectify it.Thank you trust pilot and fresh clean threads.I ordered a hoodie for my son who was going to be visiting us for his birthday. They delivered it to the wrong address for whatever reason. Then they sent me a new one that arrived long after my son ended his visit. I had to ship it at my expense.I’ve contacted them and they’ve offered me a 10% coupon which is a slap in the face to me doesn’t even cover the shipping that I had to pay.I had ordered quite a few things from them over the last few years. Not anymore.
The quality of the product has gone hill dramatically over the last few years. Cheaper material, the shirts don't hold up at all. Customer service will gaslight you (nicely) that your issues with the product are intentional. For example, a very obviously grey shirt 'just being how their black is on this style'. Nonsense.
First off the tracking on their website is absolutely terrible. I ordered 2 6 pack t shirts. Within 2 days I got one package with 3 in it and one package with 1 in it. I go to their website and the way they list the tracking is unclickable. It only tracks the last tracking number. THEY DO NOT ship them the way you buy them. I have been emailing them everyday with super slow responses. They keep telling me to wait 24 hours then do nothing once the 24 hours is up. WHO SHIPS with DHL if you are in the states. Products arent worth the wait honestly.
Do not pay for expedited shipping with this company. I paid 16 dollars extra on 11/3 because there website advertised that it would have an ETA arrival of 11/5 and it still has not even left their warehouse let alone had a label created. When I emailed them about it all I got were excuses blaming carriers but how can it be a carrier issue if a label has not even been created an entire business day (at least) after the original advertised delivery date for expedited shipping. I worked as a shipping clerk and know this is BS. This will be my last order from Fresh Clean Threads
Wanted to follow up on my review below.Changed my review to 5, Fresh Clean Threads reached out to me and have agreed to exchange the t-shirts.Consumers need to recognize companies when they step up and take care of the customerThank youOrdered the 6 pack Fall Essential T-shirts.I was very happy with the product, the fabric was soft, the fit was perfect and the colors were great.I was getting ready to order more when I washed the first 3, they all shrank at least half a sizeBy the way I followed the washing instructions
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Fresh Clean Threads is your source for the softest, comfiest, best-fitting premium t-shirts and men's basics — style, color, size options for all.
