Review Time
Fujifilm is arguably the most successful consumer camera manufacturer today, projected revenue for the 2025/26 fiscal year is in the vicinity of ¥550 - 590 billion, approximately 4 billion in USD.
Yet there is not a single Fujifilm user who doesn't complain about the companion app for the cameras. If I'd known just how bad it is, I would have never bought a Fujifilm camera. Without exaggeration, it fails every single time I use it. Either it won't connect, or it takes far too long to connect - usually with multiple attempts, and/or the connection drops out during image transfer. Don't even get me started on using it as a remote trigger, it's completely useless.
When the app finally decides to work, it doesn't even have the most basic features like the ability to delete photos from the camera's SD card - something that every user wants.
Fujifilm, there is absolutely no excuse for this. This problems are well documented and the forums are full of discussions and complaints about these issues and more. When will you start listening to your customers and actually start looking after your long term reputation?
Fujifilm is arguably the most successful consumer camera manufacturer today, projected revenue for the 2025/26 fiscal year is in the vicinity of ¥550 - 590 billion, approximately 4 billion in USD.Yet there is not a single Fujifilm user who doesn't complain about the companion app for the cameras. If I'd known just how bad it is, I would have never bought a Fujifilm camera. Without exaggeration, it fails every single time I use it. Either it won't connect, or it takes far too long to connect - usually with multiple attempts, and/or the connection drops out during image transfer. Don't even get me started on using it as a remote trigger, it's completely useless.When the app finally decides to work, it doesn't even have the most basic features like the ability to delete photos from the camera's SD card - something that every user wants.Fujifilm, there is absolutely no excuse for this. This problems are well documented and the forums are full of discussions and complaints about these issues and more. When will you start listening to your customers and actually start looking after your long term reputation?
I own a Fujifilm X-T1. I was hoping to be persuaded by what I saw, and to some extent I was, but:I love the look of the XE5, but no weather seals? And the body on the cable in the shop looked scuffed around the top plate. It looked easy to scuff. A price of £1299? Might as well buy the X-T5.But the X-T5 is a big, brutal looking lump. An ugly design in both black or silver. Larger and heavier than my graphite finish X-T1, which is a much prettier design.This camera will need a grip making it larger and heavier, moving away from small and light in a way I don’t much like.The boy in the shop didn’t know if the X-Pro3 was discontinued and whether or not it would be replaced. I don’t want to waste time in a high end photo boutique with clueless sales personnel.Conclusion? If it had been weather sealed the X-E5 would have been of interest. The cameras were very expensive. Build was good, but it wasn’t extraordinary; That it wasn’t extraordinary was quite evident.The arrangement in the store meant I could not insert my memory card and shoot a few frames, nor could I use my own lens (doubtless if I’d asked…..) but the aforementioned salesman put me off. That kind of pointless interaction wastes time and grates on the nerves.I think I’ll hold on awhile longer with my X-T1.Frankly, if Fuji keep on like this I may drift away to a Panasonic LUMIX S9 mk2 or something of that kind. I’ve been waiting a long time for something better and increments don’t interest me.We didn’t particularly wants it, my precious.Maybe I’m getting old.
Talked with Alex, Liam, and Anthony who were helpful with regards to troubleshooting an issue with my purchase not going through. Followed all troubleshooting steps provided. It’s not a bank, card, or funds issues. Is an issue on the vendors end. Then most recently spoke with Rich who was immediately standoff-ish & incredibly rude. I wish he would have provided information instead of, “no”. Rich, has no business working in customer support with an attitude like that. I was never rude or standoff-ish to the team. Issue with attempted purchase has still not been resolved.
Item arrived out of the box covered in dents. I sent over photos and offered to pay for my own shipping to replace the item but they refused. In the past I've loved their products, but with this CX I cannot justify another purchase.
Went to purchase 5 magnetic snowflake fridge magnets - using a weblink thay offered 25% off using code BYE25.Added photos put 5 in basket - could not sign in or sign up - over xmas/new year period. Submitted a contact us form - no response - a few days later received another email advising discount codes on calendars etc - submitted another contact us form - this time received a response stating no discount code was available - non whatsoever for magnetic snowflakes! They also stated i never submitted my first form. The BYE25 code was supposed to be 25% of ANY photo product.Fujifilm need to improve their ITsystems as they had some sort of glitch over the holidays and cannot dismiss my experience as not being correct. The code was there the magnetic snowflakes were £5.50 each i put 5 in my basket with a view to paying for 4.
Purchased a Fujifilm x100vi recently, Charged it once when I received it and was over the moon when it arrived. Gorgeous little thing isn’t is! It seemed to work perfectly and I bought it to document my trip to Japan. Unfortunately, after one charge, the battery no longer works. Can’t charge it, nor hold any charge. Sadly I wasn’t able to use it on holiday after the first charge (which didn’t last very long to begin with) so, given the price I’ve paid for the camera, it’s been a huge let down. I initially thought the issue was the voltage difference between countries, however my other electricals had no issues with charge, and attempting to charge it at home has confirmed the issues with the battery. I’d save your money and invest in something more reliable and probably cheaper…
Horrible!! I’ve got a 90 mm F2 lens two years ago. It is a very expansive lens! I barely used it, maximum 8-10 times!!! Never dropped it, never did anything wrong! And this lens just got an error F0. I sent it to the official repair center and they ask around $500 just to repair it! Plus sending it to them was $50 !!! Wow! It’s the horrible sh..t quality product I have to pay. I have no words!!!!
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Fujifilm's principal activities are the development, production, sale and servicing of business document solutions, medical imaging and diagnostics equipment, cosmetics, regenerative medicine, stem cells, biologics manufacturing, optical films for flat...
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