furniturefactor.co.uk

3.9
3.9 Based on 41 reviews

Furniture Factor has grown in to a masive online furniture retailer from a small family run furniture shop that opened its doors in march 2002. Suppliers of bedroom furniture, lounge furniture and office furniture. furniturefactor.co.uk hold a huge range ...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.9

/
5

41 Reviews

5 Star
58%
4 Star
16%
3 Star
2%
2 Star
2%
1 Star
21%

All Reviews

Filter Reviews

Review Time

Thrilled with my new purchase after thorough research

After reviewing feedback on a trusted platform and confirming the credibility of the company to avoid potential scams (which have become quite common), I chose to purchase the over-the-bed unit. I arranged for a handyman to install it, and I couldn't be happier with the results! The only minor issue is that I opted for the darker grey color, which has made my room appear a bit dimmer than before, but that's on me. I'm planning to brighten up the space with new curtains and a lighter bulb. I truly adore the transformation of my room and would certainly recommend the company and the unit. The order was delivered on schedule, and the delivery team was exceptionally considerate, respectful, and friendly.

5
Date of experience: Jan 15, 2026
JH94
Regrettable purchase of an overbed unit

I ordered an overbed unit from this company and deeply regret it. It feels unsafe to sleep under! The two wardrobe units on each side of the central shelf do not align properly, leaving a noticeable gap at the top, and I genuinely fear the middle section could collapse. The assembly instructions were challenging to follow, even for someone experienced in putting together furniture, and all the screws and bolts were jumbled in a single bag. The delivery was significantly delayed beyond the estimated time, and I had to reach out multiple times for updates. The website showcases only positive reviews for the overbed unit, likely because it doesn't allow negative feedback! I attempted to post my concerns without success. I also purchased a bed, which is decent, but I later discovered that the 'standard' double bed measurements listed were longer than any other double bed I've encountered, so be cautious with their sizing. I would recommend steering clear of this company. It's clear they prioritize profits over customer care, as they don't even permit negative reviews on their site, which speaks volumes about their commitment to customers.

1
Date of experience: Dec 29, 2025
Erika Barnes
Incomplete delivery with no follow-up

Only part of a wardrobe was delivered on Christmas Eve, and there has been no communication since. I can't email or call as there’s no response, and leaving a message isn't an option. This has been a frustrating experience; I recommend choosing more reputable companies.

1
Date of experience: Dec 28, 2025
lenotix
Partial delivery with no communication

Received only part of a wardrobe on Christmas Eve, and I've had no updates since. There's no way to reach out for help, as calls and emails go unanswered, and I can't leave a message. This has been a frustrating experience; I suggest sticking with more reliable companies.

1
Date of experience: Dec 28, 2025
Brandy
Prompt and helpful support

I had several questions and concerns about my order, and the support team responded quickly with solutions. They were extremely helpful, and I'm very satisfied with the interaction so far.

4
Date of experience: Dec 23, 2025
LF89
Great shoe cabinet at a fair price

I'm really happy with the shoe cabinet overall. It took almost two weeks to arrive, which was fine since it was clearly stated during order. My partner assembled it without major issues, except for one broken screw in the package, which the company offered to replace. The only reason I didn't give 5 stars is that the instructions could be clearer; a review for simplicity is needed. Overall, very pleased with the cabinet and the handy mirror on the front.

4
Date of experience: Dec 17, 2025
SC59
Terrible delivery experience

The delivery person was quite rude and unprofessional. He left my items in the lift and refused to bring them to my flat despite my explanation of my situation. As a single parent, I couldn't move the heavy items alone, but thankfully, other delivery staff in my building helped me. I am very grateful to them. This experience with the delivery driver left me feeling anxious and disappointed. I sincerely hope the company addresses this issue, as I will not be purchasing from them again.

1
Date of experience: Dec 14, 2025
Ryan Cooper
Disappointing service and product quality

1. Very poor lead time and stock communication. The item was listed as in stock, but after waiting over a week without updates, I received an email about it coming back into stock, which was misleading. If I had known it wasn't available, I wouldn't have purchased. 2. Instructions were poorly organized and lacked clarity, making assembly difficult. 3. The cupboard doors cannot be aligned properly despite correct installation. For the price, this should not be an issue. 4. Damaged panels and poor material quality were evident upon arrival. The product did not match the quality advertised.

1
Date of experience: Dec 11, 2025
Dougie Patterson
Furniture delivered on time

The furniture arrived as promised within the expected timeframe. The only drawback that led to a star deduction was the lack of clarity in the instructions.

4
Date of experience: Dec 08, 2025
Clyde Price
Decent quality

Good quality and relatively easy to assemble. The only downside was that it wasn't delivered within the 10-day timeframe.

4
Date of experience: Dec 08, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Furniture Factor has grown in to a masive online furniture retailer from a small family run furniture shop that opened its doors in march 2002. Suppliers of bedroom furniture, lounge furniture and office furniture. furniturefactor.co.uk hold a huge range of furniture in the UK ready for quick delivery nationwide. We specialise in wardrobes, display cabinets and sideboards, White and Black gloss sideboards which are ready for immediate dispatch. Huge range of large Sliding Wardrobes and display cabinets also in stock.See more

  • email sales@furniturefactor.co.uk
  • call 01162730005
  • language https://www.furniturefactor.co.uk/

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More