Review Time
TOTAL FRAUD. AVOID THIS PLATFORM. Update: Their reply is completely untrue. The platform stated my item would ship within 48 hours. After several days without any shipping notification, I reached out and was informed they were conducting inventory, so it hadn’t shipped. Through numerous emails, they evaded my requests for a refund and ultimately told me I had to wait for the item, pay for shipping, and complete a form for any refund. When I received the form, it indicated they could not return the item, leaving me without the product and out $300. The whole experience has been a scam, and they have lied about several aspects, including this response. They even flagged my post in an attempt to hide their questionable business practices. Avoid this seller.
The order was received in good condition, but the images and title were misleading since the stand is not included and needs to be purchased separately. Furthermore, the delivery took over 3 weeks, and the response to my concerns consistently exceeded the promised 24-hour timeframe.
The order arrived in good shape, but the product images and title were misleading, as the stand is not included and needs to be purchased separately. The delivery time was also disappointing, taking over 3 weeks, and the response to my complaints frequently exceeded the promised 24-hour timeframe.
I ordered a spare part for my lamp. This was the only platform I could find it on. The delivery went smoothly, and the spare part was exactly what I needed. Since it was low value, there were no import duties. I can't comment on the service for issues since I had none.
An exceptional store! I'm on my 8th order, and I've only experienced excellence. Easy to reach, very friendly, and providing helpful advice—there are no complaints here. Living in Canada, all 8 orders have been delivered quickly and without issues. I was initially worried about potential damage due to distance, but the packaging is outstanding—multiple layers of protection! The only minor issues have been with the website, which can be a bit clunky. However, I advise others to persevere; it's worth it! I've received exceptional service from all staff, particularly one who was very helpful. Thank you!
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