Review Time
These people lie to you time after time. They cash your check and after 5 months of hounding them, I received my check order. As for my CC order, I filed a complaint with my CC company and they told me because I filed a dispute, they would not fill my order until I told my CC company to remove it. I just wanted to be done with these people and take my business elsewhere. Now 7 months later, they are telling my CC company that I owe them for a gold coin that they never delivered. This company was good when the parents owned it. They had a security guard that was with them for almost 30 years, now that the son's own it, the help is not customer friendly, by design and the son's are unscrupulous. Nate and Yvvette are just their to make excuses for the owners and I have found much better places to do business. DON'T fall for the $1 or $2 dollar cheaper hook online, It's not worth it.
I ordered 25- 1 oz Gold Eagles and 25- 1 oz Suisse Gold Bars on October 30, 2024 for $143,020.65. They received the wire transfer within 7 days. To date, 10 months later, I have only received 10 Gold Eagles. I have repeatedly emailed and called. I have spoken with Nate several times, each time he tells me they will ship in the next week. Nothing has shipped and I am worried that I have beenscammed. I have done business with Gainesville Coins in the past with no issues. Something has changed and I don't know what to do other than get the authorities involved at this point. BEWARE if you buy from Gainesville Coins!
If you're looking to buy precious metals and you're interested in getting at a reasonable time this company is the last place you want to buy. I have bought many of their products from them and lately you can take 6 to 12 weeks to receive your product. And in addition I have also sold to Gainesville coin and the last transaction took several weeks for me to receive my check. I was told the first check went out in the mail and was sent back to them because of damage to the envelope. And I called talked to accounting told them that I would I was checking with the Better Business Bureau and she assured me to check would go out that day. And it did. Side note, I ordered coins from Walmart and received them within 5 days of the order.
DO NOT BUY FROM THIS COMPANY. THEY DONT CARE ABOUT YOU. ITS BEEN ALMOST 2 MONTHS SINCE I ORDERD. AFTER WAITING ON HOLD FOR EVER YOU GET A GENERIC WE WILL PASS THIS INFORMATION ALONG. NO MATTER HOW MUCH YOU PRESS THEY WONT GIVE YOU AN ANSWER.
Today is 9/16/23. Used to order from them years ago. They had some cool silver rounds, so ordered on 7/7/23. They did have a notice on the site that these coins would begin shipping on 7/28. And on 7/8, placed another order for other coins. Tried to email, won't go thru. Called several times only to get nonexistent vm. FINALLY spoke to someone on 8/9 to try to find out where my orders were. She had no idea when they would be shipped.Kept checking the website and found out the second order was FINALLY shipped 8/25. Noticed there was no longer a delay shown for the goods on the first order. Waited a week, still hadn't shipped. So called 9/12 asking why my order still hadn't shipped. She said she didn't know, would check with mgr and call me back within 48 hours. STILL NO RESPONSE 4 days later.This is beyond ridiculous!
Oder my July 15 1738 never got it oder August 12 1138 worth American eagles 2nd time to give the another chance waited week for a call back called today on the phone for hour just to leave a message then finally get a call back saying they cancelled my order and won't give me what there worth now after have some of my money over six weeks then they tell me I have to wait 72 hours to get my money if they were going to cancel my order should have done it Monday wross company I ever delt with would never recommend them to anyone after todays b s Nate gave me very unperffional and a waste of alot of time n money never again thanks for the joke.
We ordered gold and silver on 4-13-23 (our original order total was $2,267.71) and were told via phone they did not have the gold and did not know when it would be in. We received our shipment on 6-9-23 and the silver was delivered but NO GOLD was included, which the amount we paid for the gold was $1,148.68. The package was carefully searched and there was no gold. The enclosed statement said "random date" which aligned with what the customer rep told us-that they didn't know when the gold would ship. We waited 6 weeks and still no gold had been delivered so my husband called Gainsville and was told they would investigate and get back within a couple weeks. Over a month later, after still hearing nothing from them and no emails, we called again today and the woman we spoke with said they have pictures of the gold they sent but they will not share their "investigation photos" with us because they said it's for their info only. They are saying we have to launch a police investigation as they are not responsible and then the rep said "Your husband threw it away." When I asked how she would know that and accuse of such, she quickly did some backpedaling trying to distract from that comment. On their website under this order it shows the status bar as "shipped" but the bar does not extend to the completed status which would be "delivered", which in our mind shows even more they do have not have the complete order showing as delivered since the gold never shipped. I have a screenshot of that information. We asked for our money back or send the gold and they are unwilling to do either.
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