Review Time
Traveled with them eight times to date. Great value for the price. Best parts of a Gate 1 trip are: great hotel locations, great tour managers, included meals, clean buses, well planned itineraries. Bad parts: other travelers with unfulfillable demands, travelers who do not read the Terms & Conditions and travelers who expect a champagne trip on a beer budget.
We used gate 1 for the first time for our travels to Greece. We were very impressed with the ease of travel. We were picked up from the airport and met our guide Angela/Άντζελα. She was fantastic! Very knowledgeable and she went above and beyond to make the trip memorable. By far the best guide I've had on an international trip. Gate 1 handled all travel from city to city and we didn't have to worry about booking hotels or carrying luggage everywhere. Would definitely book another trip.
I have an upcoming trip scheduled with a friend to Italy and have spent weeks trying to update our seats. I understand there is a cost. First I was told the upgrade would be $3000-$4000 EACH. I told them I would get back to them. My original flight was to return by 6:59pm - it has now been changed to 11:59pm with a 6+ hour layover. I tried to change the flight with the airline who directed me to gate1. I was told to change the flight I had to cancel the trip and start over. I then contacted the airline to simply upgrade the seats. My travel companion could be upgraded but I could not due to the manner in which Gate1 "coded" my ticked. The airline stated I needed to contact Gate1 and have them recode. I reached out to Gate 1 NUMEROUS times and and they refuse to recode my ticket even after I told them what the airline said. I have reached out again but get no response. The trip is still planned but it would be nice if Gate 1 was a bit more responsive.My first adventure with Gate 1 was fine, Ireland, but this time the customer service is simply subpar
I did a Gate 1 week-long tour to Slovenia and had a nice time. Our guide Marina was knowledgable, funny, and super smart. The hotel was nice and centrally located, our daily tours were always a lot of fun and even though our group had around 31 people, it didn't feel crowded. Everyone we spoke with on our tour had already been on 4, 10, or even 60 prior Gate 1 trips. That tells you all you need to know.
My experiences have been varied. Mostly great. One tour the guide was very knowledgeable but snarky, witchy disposition. Most recently, absolutely HORRID hotel!! Why idk. There were so many others in the area.My first trip with Gate1 was stellar. The recent trip was good but that old, smelly hotel has left me feeling uneasy.
The people of Zanzibar are wonderful!! so I hate to complain about the country. However . . .Unfortunately, Zanzibar island is extremely unsanitary and there currently is an outbreak of monkey pox in Stone Town. The President of Tanzania has a video in the airports warning about the outbreak with symptoms, etc. and telling people who have it to isolate - they don't. We saw people swimming, walking on the beach, working in stalls, and just walking around and they are covered in monkey pox. It is extreme frightening and disturbing to see. When I reported this to Gate 1 and said they should not send travelers there, this was their response . . ."We understand your concerns about cleanliness, and while our experience and feedback from many other passengers have been positive, we acknowledge that individual impressions can vary. Zanzibar's Old Town, for instance, is a UNESCO World Heritage site, and while its historic character may not appeal to everyone, it remains a point of pride for the region."So looks like they're blaming me. I then checked their Better Business Bureau report and they are rated F so I guess we shouldn't be surprised.See for yourself - ourbreak has now reached Zanzibar.
I just had 17 days tour of Thailand , Cambodia and Vietnam from San Francisco ,California. We were put in just average hotels, last one in Hanoi was the worse .. wifi of our phone problems and no one spoke English . However, I had friends from other hotels took tour from other tour companies , had a better .experience and staff spoke English .. food was in a worse restaurants and farewell restaurant was In a bad area while we were all dressed up thinking it will be sophisticated restaurant So over all they need lot of improvements . Yuk and Tran guides were the best.I will think twice before take this tour agency . Positive part was they are well organized on papers .
Agnieszka Socha and Krzysztof were our tour manager and bus driver at Gate One’s trip from Mainz, Germany to Vienna, Austria in November 2024. They both were warm and accommodating, punctual and caring. Agnieszka was fantastic: all our group bonded with her and Krzysztov, like a big Family. And Agnieszka was very informative, helpful, and friendly. She possesses top-notch communication skills, a good sense of humor, skilled in calming stressed tourists with a beautiful smile. Genuinely kind, beautiful mind and character. Gate 1 is blessed to have Agnieszka. Everything was well organized. We are planning another trip with Gate1 with Agnieszka as our tour manager. We loved everything about this wonderful trip: our tour manager and bus driver, we enjoyed being in a clean comfortable, cozy hotels, liked very much our itinerary! Thank you for our wonderful time together!
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