Review Time
We recently went on a Gate 1 Riverboat cruise on the Danube River on the Monarch Queen....12 days ...Prague, Pilsen, Passau, Melk Abbey, Vienna, Bratislava and Budapest. We upgraded our room to a stateroom...the staff was wonderful! The weather was pretty warm for Europe in June...almost 100 degrees each day..but the guides were great and did the best they could to keep up cool! This was our 7th trip with Gate 1 and always a fantastic time!!!
I just booked a tour with gate 1 for a September safari to Kenya and Tanzania. Their customer service is very bad. If you are new booking, your phone is answered right away, however, as soon as you paid for the trip, it is Impossible to reach them, a phone call’s wait time is 45 minutes, and then you were routed to some remote call center in probably another country with bad connection, where the customer service representative is not knowledgeable and can’t help you with any thing. Very frustrating experience. Will not book with them again in future!
This was my fourth trip with Gate1, and I was very disappointed with how they handled my reservation this trip. My family’s reservation was linked to mine, as I always do when traveling. They made no effort to book our rooms next to or even close to one another this trip. This was very upsetting. We were often in rooms on different floors, towers, or buildings. Something has changed with Gate1, and I'm very disappointed they had so little regard for our accommodations. I don't think I can trust them again with my family’s vacations.
We just returned from a 10 day trip to Ireland. Our tour guide, Lenny, was fantastic . Very knowledgeable and adjusted our schedule seamlessly based on the weather, group desires and crowds. We couldn’t have been more happy with our first Gate1 experience (we actually just booked our second Gate1 before finishing this one!). Our driver Mike Cash was equally adept and friendly. We were referred to Gate1 by three separate acquaintances who were all equally satisfied.
We have utilized Gate 1 multiple times for trips in the States as well as abroad. We choose independent travel. You can't beat the value! Everything is as advertised. The hotels offered in vacation packages are wonderful! So far we have traveled with Gate 1 to California, Costa Rica, Italy (4 times!), and Ireland. Can't say enough good things about their value and service.
Just back from a Gate One 8 day Essential South Africa Tour & I have to say it was one of the greatest experiences of my life.The tour leader Maggie was exceptional as was our bus driver Eddie.Both were knowledgeable , friendly & efficent.The accommodation was excellent & Marbula Game Reserve was hands down the best experience .The food , staff , rooms were all wonderful.The game drives were amazing & I saw many of the big 5.The sundowners on the africian plains was so awesome.The dinner under a huge fig tree in the open was also exceptional , I dont know how the staff at Marbula manage this in the middle of nowhere !!!!I am a solo female traveller & joined the Gate One tour , there was 23 of us & we all got along so well , the best travel companions ever .Thank You Gate One & especially our tour leader Maggie & Bus driver Eddie for making this trip a magical experience.
Not sure what has happened to Gate 1 Travel. We had 5 wonderful tour experiences with them in the past, but our tour in Australia last month had serious issues and the customer service response, both during the challenges and after the fact, has been abysmal. I am still fighting with insurance, bought through Gate 1, over the settlement for 1.5 days of lost itinerary due to 30+ hours of flight delays. no help at all from Gate 1. Will not risk another trip with these folks until they make significant changes.
My husband and I went on a Seine River cruise in April 2025 with a 2-day Paris extension. I couldn't have been more happy with our experience. Even with the challenges of touring during the Easter holiday, the staff, especially Nad and Kristina, went out of their way to make sure our needs were taken care of. We will definitely tour with Gate 1 again.
Recently returned from a Gate 1 " Moroccan Allure" tour ~ a 15 day, small group trip that was stellar in all ways (April 2025). The trip was carefully curated to give us a wonderful overview of the country. We visited big and small cities, souks, medinas, and historic sites including Roman ruins! We drove through the Atlas Mountains, "glamped" in the Sahara, and before ending our trip in Casablanca, stayed in lovely town on the Atlantic Ocean ~Essuaouira ~ where our hotel rooms opened to the sea. Heaven. Food was great, including the fab cooking class in Marrakech, accommodations were diverse (dars, riads, kasbahs, etc.) and frequently enchanting, and our group was convivial. A small group can really make a difference. Best of all was our Tour Leader, Youssef Alfallah. Can't say enough about how pleasant, knowledgeable, kind and fun he was. He also had a great sense of humor. He remembered small details about all of us, and made each and every person on the tour feel special. He brought Morocco alive for us, and we truly fell in love with the people, culture, music, food and sites.Spring was the perfect time for the trip. Recent rains brought superblooms of wildflowers. We're already plotting our return!!
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