Review Time
If you are looking to purchase something from Gems NY, I highly recommend working with Christina. I was looking for help in purchasing a bracelet for my wife.She was very helpful in making a choice, resolving a problem with the original order and finally in exchanging the bracelet for a slightly different bracelet.Christina deserves two thumbs up!
I was initially skeptical about this online jewelry company. I called the number on the website and spoke to someone named Jonathan. I emailed Jonathan back and forth with the most random and last minute questions and I was very impressed with his customer service. Jonathan was very helpful, friendly, patient, understanding and kind throughout my entire shopping experience!To make sure that I was being a savvy shopper, I also took the time to go visit our local jeweler. The jeweler quoted me a price that was double what Jonathan quoted me. Our jeweler told me that Jonathan's price was a good price and he couldn't beat it. *welp*I was very very apprehensive to proceed with placing an online order. I am the type of person that PREFERS to visually see and touch my jewelry before purchasing it. The decision to move forward with this company turned out to be a good decision in the end. The other thing that was stressful for me is that my fiancé is NOT a jewelry type of person at all whatsoever!!!! My fiancé would have been completely happy and content with wearing a string of floss as a symbol of our love if there was an option to do so.However, my fiancé saw a ring design that caught his eye and I had no issues going above and beyond for him...by getting a ring with a unique design made just for him. Even though my fiancé tells me that I "am extra", he deserves the ring and more! The entire process of placing the order, reviewing/approving the CAD design and final delivery took about 3 weeks. I also made sure to add engraving to the ring which was fun too!The ring was delivered to our local Fedex store (signature required) and it looked EXACTLY like the CAD and even more beautiful in person! It is a solid 14K white gold (size 13) ring with five small sapphire stones. My fiancé absolutely loves his ring and told me he wanted to wear his ring for the rest of the day! We are very happy with the purchase and I am looking forward to working with Jonathan again.
I purchased a beautiful 2.26 ct. emerald with a gold pave setting from GemsNY and couldn’t be happier. I was a little nervous order an expensive piece of jewelry online, so I decided to call to talk to a representative before I ordered. I spoke with Jonathan, and he was wonderful. He was extremely patient, helpful, and knowledgeable. He helped me choose the perfect emerald and setting and was available to respond to all my questions immediately. My ring arrived very quickly, and it met all my expectations and beyond! I highly recommend GemsNY!
I placed an order for a pair of diamond earrings….Jonathan contacted me and informed me that the diamonds did not meet his expectations. He then selected 2 diamonds of a larger size, better cut, better quality, and all for the same price. When they arrived, I was astonished. This was an anniversary present for my wife, and she was blown away with the beauty and quality of the diamonds. It’s reasons like this that I continue to bring my business to gemsny, and you should too!
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