Review Time
I ordered two expensive items from the platform. The first one took three weeks to arrive, and it was the wrong item. For a month, I've been attempting to return it and receive the correct product, but I've only received vague responses on messaging apps, likely automated. There were no clear instructions for returns, just promises of follow-up. The second item arrived a month late and did not meet our quality expectations. I recommend avoiding this service to spare yourself the frustration of poor support and subpar products. Rating: 1/5 stars.
I spent a significant amount on some cutlery, and when it finally arrived, the handles were so poorly finished that they have dangerously sharp burrs, making the cutlery UNSAFE to use! I wouldn't let my grandchildren handle them. I have sent the company photos five times, yet they claim they haven't received them.
They offered a replacement, which I declined. I requested a full refund, but they are insisting on replacing them with other items, which I will not accept. I am now escalating the issue to my credit card company to request a full refund.
I spent a significant amount on some cutlery, and when it finally arrived, the handles were so poorly finished that they had sharp edges, making them unsafe to use. There's no way I would let my grandchildren handle them. I've sent multiple photos to the company, but they claim they haven't received them. They offered a replacement, which I declined. I requested a full refund, but they seem intent on providing replacements or alternatives, which I won't accept. I'm now escalating this to my credit card company for a full refund.
Shopping on this platform was one of the best experiences I've had in a long time. Their willingness to assist and go the extra mile is a rarity these days. Additionally, they offer beautiful products. I wholeheartedly recommend this seller and want to express my gratitude for such a delightful experience!
I regret purchasing from this seller. The delivery took a long time, the quality was poor, and they expect me to cover the return shipping to China. I'm currently in a frustrating back-and-forth with customer support, who initially seem polite but quickly become evasive.
I strongly advise against using this company. The products look appealing online and are reasonably priced, but they are based in China. Contacting customer service is nearly impossible, and returning items is out of the question. Each light has three settings, but you cannot select just one. Changing bulbs is also a challenge due to insufficient instructions. Thankfully, I paid with a credit card since refunds seem impossible.
For someone living in an open-plan space with plenty of natural light, I value both aesthetics and functionality in products. This dish drying rack excels in both areas with its sleek design. I purchased the double-layer version, which accommodates dishes for four people easily. The product was perfect, but unfortunately, it faced some shipping issues. However, the company's customer support responded promptly and resolved the problem with professionalism and friendliness. It's refreshing to encounter such excellent online customer service.
I must say I've never experienced such pleasant interactions with customer service. I needed to return a product, and the help from the representative was incredibly efficient and personal. The company did everything possible to assist me, and I felt understood and could trust them. The team was fantastic—something that's rare these days!
Warning: Stay away! I ordered a lamp at a high price, and it looks nothing like the picture—it's small, yellow, and cheap. When I tried to return it, the company couldn't provide a return label. Although the website suggests a Dutch origin, the item actually ships from China, and I'd have to pay for the return myself. The support team is polite but offers unhelpful alternatives. This feels like a total scam. Beware of the suspicious positive reviews that may have been added by the company.
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