Review Time
I've been using Fussy Deodorant for a while and am very happy with the product. I decided to try Fussy Body Wash. The order went through easily. The order took a little while before it arrived. I was delighted with the modern bottle and the can of body wash fits well into the bottle; twisting the top of the bottle into place pierces the can. The product smells lovely and it's easy to wash with. I liked it so much I decided to buy another for my downstairs washroom and am sure my friends will love it just as much as I do whenever they visit.
Super product, it smells amazing and really works. I also had need to speak to customer services at Fussy, and they were excellent. Really responsive and sorted the matter out really quickly. What a great company! Highly recommend.
My wife and I have been big fans of the Fussy brand and products & what they stand for. However they seem to have taken their eye off the ball when it comes to their logistics & comms to it's loyal customers. (2yrs)I have been waiting nearly 2 weeks for delivery of refills, emails just get a standard response of it's in transit. So before you commit to the Fussy lifestyle, just be prepared for stinking for a couple of weeks whilst you wait for refills. Looks like I am back to mass brands off the shelf.
Shout out to Cesca in the Support team! My original case broke, so I dropped them a email with some pictures of the damage. Cesca got a new case sent out to me free of charge, and even let me have one of the limited edition cases, which I was really pleased with ☺️. I then accidentally ordered the wrong refills (normal rather than sensitive), and Cesca arranged for a replacement set of sensitive refills to be sent at no extra cost. Really impressed with this level of customer service!
The smell was great as well as the texture of the deodorant. Unfortunately I stunk so bad using this and I gave it 16 weeks for my body to get used to this, it made no difference. This deodorant was not for me, it was like using nothing at all, hence always stinking.
I received three unsolicited emails from Fussy using my first name, even though I had never signed up or bought anything.I filed a formal GDPR request asking for the source of my data.Fussy's Response Timeline:Initial Reply: They confirmed deletion but refused to give me the source (a breach of my GDPR right). They also included a passive-aggressive warning that replying to the email would "resave" my details.Second Reply (After Challenge): They claimed the data wasn't from a partner but was captured via a "partial interaction" on their website—meaning their third-party system, Klaviyo/Shopify, captured my first name and email just because I visited a page and didn't even click submit.This explanation is highly suspicious and unbelievable. Capturing a first name during an abandoned form submission on a platform like Shopify is a major red flag, and Fussy is clearly unwilling to reveal the third-party partner that shared my details.If you care about your privacy, avoid this company. They will not be honest about where they get your personal data.-- EDIT/UPDATE: RESPONSE TO FUSSY'S PUBLIC COMMENT (26/11/25) --Thank you for your follow-up. While I appreciate your confirmation that the data is now fully deleted, your public response on Trustpilot still fails to address the specific contradictions I raised.You state that you "do not buy or source customer data from third parties." I want to clarify for other readers that this does not preclude receiving data from a third-party promotional or affiliate partner (like I suspect Airtime Rewards) as part of a free data transfer agreement, which still counts as a third-party source under GDPR.Furthermore, your technical explanation remains highly improbable:1. Your team claims to have captured my name and email address without me completing a subscription or purchase.2. A partial, abandoned form submission on a platform like Shopify does not typically capture a user's name—only the email address they started typing.My review still stands because Fussy has been unable to provide an acceptable explanation for how my personal data was acquired, suggesting a lack of transparency about their true marketing partners.-- CRITICAL UPDATE: PROOF OF GDPR ERASURE FAILURE (26/11/25) --Despite opting to leave this review instead of replying to Fussy's last email (which they claimed would "resave" me), and despite their public comment assuring everyone my information had been deleted—I woke up to another promotional Black Friday email from them this morning.This is irrefutable proof that Fussy either lied or failed to execute my Right to Erasure, making their public statements on data compliance demonstrably false. I am now filing a formal complaint with the Data Protection Authority.
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Join us in our mission to banish single-use plastic from the bathroom.
Fussy is the sustainable deodorant backed by science. With plastic-free refills and clean effective ingredients.
Inspired by a pebble you might find on the beach, our award-winning design features a durable outer case made with recycled plastic. And home compostable refills made from waste sugarcane which once done with will just decompose in your garden or the bin.
Backed by science, not buzzwords, our formula contains an odour neutralising probiotic that literally eats sweat for breakfast. And with eleven refined scents that you'll want to sniff on repeat, saving the World has truly never smelt this good.
We truly believe that by being Fussy and elevating the everyday products we have all come to know and love, we can create a planet for everybody.See more
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