Review Time
I purchased a sofa couch, and after a few days of use by my son and his wife, they discovered moisture on the mattress. Upon inspection, it was found to be moldy and damp. I contacted the support team, but they claimed it wasn't a manufacturer defect and that the warranty was void due to the time since purchase. Unfortunately, I received no assistance or resolution. I strongly advise against buying from them.
Delivery was initially promised within a week, but now nine days have passed with no updates. When I called, the responses came from representatives working from home, often distracted. I was informed that the company is too small to keep customers updated on order delays.
Delivery was promised within a week, yet nine days have gone by without any updates. Calls are answered by individuals working from home, often with distractions in the background. I was told the company is too small to inform customers about delays in their orders.
I’ve ordered three couches from a seller, and each experience has been increasingly disappointing. I rarely leave negative feedback, but the poor quality and service I faced necessitate a warning for others. Couch #1: The first was a pull-out sofa where the entire piece was detached from the bed mechanism. It was unsafe and unusable for guests. They did replace it quickly, which was the only positive aspect. Couch #2: The second arrived with a significant tear that needed repair. This required numerous emails and calls, and after months of back-and-forth, they finally sent a repair kit, but the repair service was only available in my area occasionally. The entire process took almost four months. Couch #3: The third couch had a slash in the leather. The seller claimed I should have checked it at delivery, voiding the warranty. This was unreasonable, as the couch was wrapped and dropped off without the chance for inspection. After many emails, they sent a repair kit, but I still had to pay for a repair company, prolonging the process. Additionally, they frequently mixed up my orders, causing unnecessary complications. In summary, the quality is very poor, and the customer service is worse. Delays, damaged items, warranty issues, and miscommunication make this a business I cannot recommend. Save yourself the hassle—look elsewhere.
Upon unpacking, I found a damaged piece on the chest of drawers. The company refuses to accept returns since it is out of the box. Returning other packed items would incur a 30% restocking fee plus a $99 pickup charge. I never received a return call from a manager, and the items did not match the pictures provided.
Avoid purchasing from this seller. I recently requested a full refund for my order and expressed my dissatisfaction with their customer service. Shortly after placing my order, I realized I had selected the wrong item and contacted the company to request a change. Despite multiple attempts, my initial emails went unanswered for three days. I only received a delivery notification. When I requested to cancel the order, I was told I would face a shipping fee, even though the product had not been delivered yet. The delivery experience was equally poor, with the driver leaving the item outside, claiming it was 'frozen' and couldn't fit through the door. Given these issues—my prompt request to change the order, lack of communication, unreasonable fees, and unsatisfactory delivery—I demand a full refund. If this is not resolved quickly, I will dispute the charge with my bank. Additionally, the item has a ripped hole on the corner!
I found exactly what I was looking for, and it was delivered quickly. Overall, my experience was positive. However, I do have some concerns about curbside delivery and high assembly fees. Still, this is a reliable source for quality furnishings.
The company should have informed me that the item needed to come from the manufacturer, as I was unsure why it was taking so long. I appreciated that the delivery person placed it in my garage rather than the driveway, which was a kind gesture given my situation. The item is comfortable, well-made, and operates quietly. Good service overall from both the manufacturer and the seller. Great pricing as well. I usually try furniture before buying, so this was a new experience for me.
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Ornate Home is a trusted nationwide furniture retailer offering high-quality, brand-name furniture at unbeatable prices. Established in 2021, Ornate Home has quickly become one of the most reliable online furniture stores in the United States, known for honesty, value, and exceptional customer care. We partner directly with top brands like Ashley, Coaster, Acme, and Furniture of America to provide authentic products without middlemen or hidden costs. Every order on OrnateHome.com is handled with care, from secure packaging to fast and reliable nationwide delivery. Our mission is to make great furniture accessible and affordable for everyone, backed by real photos, verified reviews, and transparent information that help customers shop with confidence. Thousands of happy customers across the country have rated Ornate Home five stars for our dependable service, honest pricing, and smooth shopping experience. Whether you’re furnishing a new home or upgrading your space, you can trust Ornate Home to deliver quality, comfort, and style—every time. Visit www.OrnateHome.com
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