Review Time
Ordered a phone case on October 3rd. Package was delivered on October 7th. All the paperwork has the correct order info but the case I received was not what I ordered. I reached out to them via contact email and received this response, "Thank you so much for contacting us! We will get back to you faster than a speeding ticket! We strive to respond to all inquiries within 24 hours during our operating hours, which are Monday through Friday from 10 AM to 5 PM EST. Please note that our team is not available on weekends or holidays."It is now the 10th and they have not responded via email or phone. I tried to call them but all their phone lines go to a voicemail that says they cannot accept any more messages.Update:Received this response on October 16th:Hi Cindy,I sincerely apologize for the inconvenience and misunderstanding regarding your order. I understand that you received the wrong item and wish to have a refund instead of a replacement.We will process a refund, once we confirm that the return tracking number shows the item has been delivered back to us. Thank you for providing the USPS tracking number 9400150899561120202509.Please let me know if there's anything else I can assist you with. Thank you for your patience and understanding.Catherine Smith | Equipment SpecialistClient Support Division — GhostekSo it's been 9 days since they received back what they shipped incorrectly (tracking number 9400 1508 9956 1120 2025 09)This cost me $9.45 and I expect to be reimbursed for this SINCE THEY SHIPPED ME THE WRONG ITEM.I expect a full reimbursement of the original charge of $34.86 plus the$9.45 for a total refund of $44.31.Hey Ghostek, where is my refund???
Ordered the wrong item and emailed them immediately . There auto response was they will follow up in 24 hours. Have sent an email everyday with no response and then a notification they are sending the wrong order. GARBAGE CUSTOMER SERVICE
Only got posted when I submitted a claim to paypal because it was way over the date I was given.Case for the Z fold 7 is poor the hinge gets caught on the front screen bumperThe front screen bumper shifts to the right and keeps pulling up screen protectors even with the glue stripsI would have to pay to return it so I guess im stuck with a phone case that I wont be using because its so bad
I purchased their case for my Fold7, mainly because other companies such as DBrand and Spiigen were sold out. At first i was happy. The case seemed to fit well. Until you start using it. The hinge regularly catches on the front side case causing it to snap back and remove adhesive. The bottom left corner when open doesn't hold the phone securely and pops out. Also the decision to have a cutout where the buttons are? The design and angles make it near impossible to use them when the phone is shut.
Fantastic customer service. Catherine Smith (Equipment SpecialistClient Support Division) was exceptional! Fast, friendly, and helpful. She went the extra mile to ensure that I remained a Ghostek client. Love the brand and I stand behind their products and services. Thank you!
I have reliably used this company from the beginning of their business. I have purchased cases and holders for many devices for me and clients, as I own an I.T. company. Although I particularly love the universal holster/stand, I have never had a quality complaint of any kind. If you see something on here you like, BUY IT. Their quality is the highest of standards, shipping is fast, and customer service is unmatched.
I bought the ATOMIC Slim case for my Galaxy S22 Ultra after reading many positive reviews on Ghostek’s website. It seemed like a solid and stylish choice. Unfortunately, it failed catastrophically.Just two weeks in, my daughter dropped her phone from a height of about 50 cm (2 feet) onto asphalt. It landed on a corner — and the entire back glass shattered. A few drops later, the main camera module stopped working. After about 18 months, the motherboard cracked, and the phone was beyond repair.The case? Barely scratched.What’s even more concerning is the review system. I submitted my review and it was marked as a verified buyer. However, I noticed that out of over 200 reviews, only two were negative — including mine. This is very suspicious. I now strongly believe that Ghostek removes or hides negative reviews over time to artificially maintain a high rating. I relied on those glowing reviews — and that trust was completely misplaced.Bottom line:This case is a ghost in more ways than one — it looks protective but offers no real defense. You're better off with a cheaper case from AliExpress. At least you won’t be fooled by fake hype.
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