Review Time
I've been using GiftPay for 7 years now for client incentives both in Australia and New Zealand. It's a super easy system to use and very flexible, with rewards that can be used across many popular retailers. Lucas has been there at the beginning when we came onboard and he's always been very helpful and responsive.
Giftpay is a great platform to use. It's easy and straight forward, clear and nothing complicated with No.1 Customer Service! Having been recently exposed to the fulfillment side of the gift card world, Lucas has been a wonderful support. He always has the time to go through each step of the process with you, assist with trouble shooting and provide informative advice. Thanks Lucas to you and the team.
We have recently joined up with GiftPay to use in our customer relations department for consumer refunds. Lucas has been sensational getting us set up and his after sales service is excellent, he is extremely responsive with our questions which is what we need as we navigate how to use GiftPay - which is really easy. Thanks Lucas.
With so many options online I went with Giftpay due to their huge variety of options and simple delivery bulk giftcards. The artwork team are fantastic and just get your vision without being spoon fed. A all round easy platform. Special mention to Lucas who is always available and listens to his clients. Thanks Giftpay!
The team at GiftPay have been amazing to work with. Specifically Sabrina Kuo who has carefully guided me and was so accommodating through the end to end process which enable me to roll our end of year ecards to over a thousand employees. I couldn't have done it so effortlessly without her. This platform has truly made it easy. And are spoilt for choice with retailers to choose from.
We are regular users of Giftpay and find the process and support (when required) to be simple and easy to access. Giftpay are also responsive to requests that make our interaction with the service better. We have used giftpay for many years now and would certainly recommend them.
If I could give no stars I would of. This was my first time using giftpay I was trying to.make an enquiry as to how to redeem a voucher I'd been sent for gift pay. I was shouted at by some awful women who kept firing questions at me but wouldn't allow me to answer or explain my situation. If she is the person who you get through to for help then God help us all. I will never use this company in the future and will contact the provider of my e voucher to change it to a company with better customer services. Appalling.
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