Review Time
I recently purchased a device from your website, but due to an unexpected change in my travel schedule, I requested to cancel the order approximately ten hours later. At that point, the order had not been shipped, and no tracking number had been issued, nor was the order status marked as completed.According to your published cancellation policy, cancellations are allowed for orders that have not yet been shipped. Despite this, my request was denied, and I was instructed to proceed with a return instead. As a result, I have now been charged a €12 return fee.This situation is both frustrating and disappointing. The refusal to cancel the order—despite it not being shipped—appears to contradict the policy stated on your website. Charging a return fee under these circumstances feels unjust and gives the impression that cancellation is effectively not permitted under any condition, even when clearly allowed by policy.This experience reflects poorly on customer service, and I will be avoiding future purchases with your company. I kindly request that you review this case and consider waiving the €12 return fee, in line with the stated cancellation terms.
GL-XE3000 The worst router I ever ownedTerrible router, very poor range, very low transfers. Complete lack of after-sale support. Ignoring the customer. Poor hardware and very low-quality firmware. I cannot recommend this company or it's products, don't waste your money as I did
Will NEVER EVER BUY any products from GilNet.Customer service is Really HORRIBLE & TERRIBLE.1.The don't have phone support. 2. The Live chat is hopeless. You leave your message highlighting the issues & nobody replies. 3. The email support is worse ..it's never answered and if they do answer their solution is go watch the video without any trouble shooting. Regret buying their product.
Best home router for the following reasons:1. Bought slate ax about 3 years ago and works fine after 3 years.2. It’s Linux-based, so a few days ago I was able to tune it by adjusting settings via SSH so my home internet on a new place started working perfectly.3. It’s a quad-core ARM chip (processor), so temperature is always low and load is low too. Very powerful.4. It has ODoH, so protects privacy.After 3 years of usage highly recommend it and not some fancy expensive routers for $600+
The absolute best routers on the market today are GL.iNET routers. Features cannot even be counted because the feature list is endless. Quality is unparalleled. The support team rounds everything up since the support you receive as a customer is prompt and effective. I have to say: thank you.
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