Review Time
As a customer for the past several years, I've noticed that whenever there is an issue with the line, it takes at least a week for repairs. Currently, the service has been down for nine days, and they have yet to identify the problem. Very disappointing service.
I recently transitioned from one provider to another due to unavailability in my new area, and the experience has been unsatisfactory from the start. Despite the positive feedback I heard about the new service, my reality has been quite the opposite. I previously had a lower-speed package that performed significantly better than the current one. Browsing feels sluggish, reminiscent of a basic local connection. After incurring high installation costs and monthly charges, the service quality is lacking. It seems the backend is only designed to display optimal speeds on paper or during tests, as the promised speed doesn’t translate into actual performance, leading to a frustrating experience.
I requested a relocation of my device urgently, but they kept promising a visit the next day, with no follow-through. Each time I called, I received the same vague response. After five days of waiting, when I called again to express my frustration, the representative taunted me instead of helping. This level of service is extremely unprofessional and disappointing.
I recently attempted to switch to a new provider, and it has been a complete disaster. Although they managed to install the device, there has been no service since day one. The device keeps showing a red light, and their team seems unable to resolve the issue. It has been nearly two weeks with no response, and the support team continues to delay without providing any real solutions. This has been the most frustrating experience I've had with any internet provider, and I would not recommend them to anyone.
It's disheartening to see a once-reliable provider losing its quality. Slow internet, packet loss, and degraded service have become the norm. As a long-time customer, I find my mobile internet more satisfactory than my current fiber connection.
I’ve tried to remain patient, but enough is enough. Over the past few months, I’ve filed numerous complaints about unstable connectivity, only to receive temporary fixes. Today was particularly frustrating; after registering a complaint about a complete outage, I followed up multiple times without any timely response. When I finally heard back, a technician visit was scheduled for an inappropriate time, far beyond their own service level agreement. This is not just poor service; it shows a blatant disregard for customer time and trust. I expect better from a company that claims to offer premium services.
This is one of the worst internet providers I've encountered. The support team is unresponsive and unprofessional, wasting significant time during the installation process. Ultimately, we decided not to proceed with their service. I would not recommend them at all.
I recently switched to a new provider due to the unavailability of my previous service at my new location, and the experience has been disappointing from the start. Despite hearing about their 'great service,' my experience has been quite the opposite. I used to have a basic package with my previous provider that performed significantly better than my current plan. Browsing feels extremely slow, resembling a basic local connection. After paying high installation and monthly fees, the service quality is inferior. It seems the backend is only optimized to show speed on paper, while the actual performance is frustratingly slow.
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