Review Time
ZDFSNAZ9You asked about the door code. I gave it to you in 3 different ways. system, sms and phone. nothing.Then, after a week, you said there is no address (?!) - also gave it to you. nothing. Contacted customer service (2? 3 times?)- no reply. After two weeks of this, I got two emails: 1. that "according to my wishes" I can pick it up in Vitry, 1h away from me (no, this was never my wish), and another suggesting that the package is on the way back already. Good, I didn't go for the Vitry expedition! Or not?So, I think something is wrong with your tracking system, or someone is pushing tickets without reviewing them properly, or maybe you got hacked, because this is a serious mess of a delivery process.
I had an order of pet supplies being delivered by GLS to my home in Ireland. Although GLS had my correct EIR Code they delivered the parcel weighing 25 kg to one of my neighbours houses about 100metres away. Fortunately my neighbour called me to tell me my parcel was there.There is no excuse as each house in our road has a different EIR code and our house name was on the order and on the gate to our drive.I have emailed GLS but have had no response. I have complained to my pet supplies company in the hope they can instruct GLS to deliver to the right address next time.
GLS emailed me that a package was out for delivery, took the day of work as it was important. Didn't arrive. Checked the website and it said that they didn't leave the package as no one was home. That was totally untrue. A lieCalling and emailing Customer Service yields nothing. They don't care.7 days later they don't know where the package is, the driver is "not responding"Two more deliveries have disappeared. The sooner GLS go out of business the better. They are a liability
As a Car dealer we’ve had lots of positive feedback from our customers as the AA name is well known in the industry. My rep Katrina has been very helpful setting us up and it’s important that the warranty is as good as the car buying experience as it’s the back end of the business and customers need to be looked after. I also like the fact that any warranty purchased comes with a 12 month breakdown cover. 👌
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GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
