Review Time
Absolute scandal. Say they attempted delivery on Friday which they did not. Then Monday morning send it back to sender after being closed the weekend. Ridiculous service and right at Christmas time. Should be ashamed of yourselves! I rang your customer service department, where they advised it did not have an eircode, so we contacted the sender for the eircode and they did not reply in time and hence was returned. You didn't even give 1 working day for this information. And when I contacted the seller, who are a very good reputable company, they advised you never reached out to them for any additional information. Your website also states you will always attempt delivery twice and if subsequently it fails twice you will then hold the item for between 5-10 working days to allow me (customer) to arrange collection. YOU DIDNT EVEN ATTEMPT THE FIRST DELIVERY. Joke of a company ruining my sons Christmas. You should be ashamed.
Absolute scandal. Say they attempted delivery on Friday which they did not. Then Monday morning send it back to sender after being closed the weekend. Ridiculous service and right at Christmas time. Should be ashamed of yourselves! I rang your customer service department, where they advised it did not have an eircode, so we contacted the sender for the eircode and they did not reply in time and hence was returned. You didn't even give 1 working day for this information. And when I contacted the seller, who are a very good reputable company, they advised you never reached out to them for any additional information. Your website also states you will always attempt delivery twice and if subsequently it fails twice you will then hold the item for between 5-10 working days to allow me (customer) to arrange collection. YOU DIDNT EVEN ATTEMPT THE FIRST DELIVERY. Joke of a company ruining my sons Christmas. You should be ashamed.
Package was reported as delivered, however, no package arrived. Contacted the service email and they provided a picture from the driver of the package at a door. (Not my house). My house is very easily identified by the large numbering on the exterior wall so says to me that the driver did not care to input the eircode or address into his maps. From reading reviews online, this is clearly an issue with GLS. I communicated with who I ordered from the online negative reviews of theft and misplaced orders which they advised that they will review and take into consideration and stop using the service. I will not be ordering from a site again that uses GLS as their delivery service
GLS attempted a delivery to my house on the 9th December 2022. There was no communication beforehand that a driver would attempt to deliver. A note was left stating that they will try again on the 11th December. On the 12th December - another delivery attempt was made. A similar note was left in my post box - attempted deliver will try again on the 13th December. This was the final communication. Several days later with no sign of delivery, further investigation on 19th December, it was determined that parcel is at parcel center. On making direct contact I was informed that only 2 delivery attempts are made and then alternative arrangements would need to be put in place, pick up from parcel center or send to parcel shop. This is fine but the communication around what is happening was not. The experience I have with GLS makes me think they need to seriously over hall their customer interaction communication mechanisms. They fall well short of other courier companies on notifying when deliveries will take place and delivery status. On the notes left by courier it directs to a URL Uni Track that doesn't appear to exist. There is also an SMS service advertised which also seems to be unresponsive. Overall, I think there is a lot of room for improvement. (I won't complain about the time wasted in actually finding out what was going on and physically retrieving my parcel - it's Christmas)
Package was reported as delivered, however, no package arrived. Contacted the service email and they provided a picture from the driver of the package at a door. (Not my house). My house is very easily identified by the large numbering on the exterior wall so says to me that the driver did not care to input the eircode or address into his maps. From reading reviews online, this is clearly an issue with GLS. I communicated with who I ordered from the online negative reviews of theft and misplaced orders which they advised that they will review and take into consideration and stop using the service. I will not be ordering from a site again that uses GLS as their delivery service
GLS attempted a delivery to my house on the 9th December 2022. There was no communication beforehand that a driver would attempt to deliver. A note was left stating that they will try again on the 11th December. On the 12th December - another delivery attempt was made. A similar note was left in my post box - attempted deliver will try again on the 13th December. This was the final communication. Several days later with no sign of delivery, further investigation on 19th December, it was determined that parcel is at parcel center. On making direct contact I was informed that only 2 delivery attempts are made and then alternative arrangements would need to be put in place, pick up from parcel center or send to parcel shop. This is fine but the communication around what is happening was not. The experience I have with GLS makes me think they need to seriously over hall their customer interaction communication mechanisms. They fall well short of other courier companies on notifying when deliveries will take place and delivery status. On the notes left by courier it directs to a URL Uni Track that doesn't appear to exist. There is also an SMS service advertised which also seems to be unresponsive. Overall, I think there is a lot of room for improvement. (I won't complain about the time wasted in actually finding out what was going on and physically retrieving my parcel - it's Christmas)
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GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
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