Review Time
I purchased a laptop in an emergency situation but cancelled my order immediately the following day. I spoke with a customer service representative who helped me submit a "cancellation request" and provided very vague details on next steps and that I'd hear back with a confirmation email "eventually" and that it may not be accepted.I received an email that my order was on it's way, but no email in regard to my cancellation request which was made only hours after initially being ordered. I spent over 2 hours attempting to get my refund back and when I finally did I was told I was charged $70 as a "restocking fee". had I known I wouldn't receive a full refund of my purchase I would never have proceeded. I went on to speak to several supervisors in an attempt to waive this fee and they refused. The reasoning was "it was a customized unit and our policy states we have the right to deny a cancellation if production has begun". If they have time to decide whether or not to "accept" or deny a cancellation request, then they certainly have time to stop an order from being put into production. Especially when the product wasn't slated for delivery for another 2 weeks. The conclusion? HP will essentially use fine print policy practices to steal your money, and no matter whom you speak to, you won't get a full refund. Be VERY wary when purchasing ANY customizable items from their online store. I for one will not be purchasing another HP product, nor will any of my friends and family. You've been warned.
I purchased a laptop in an emergency situation but cancelled my order immediately the following day. I spoke with a customer service representative who helped me submit a "cancellation request" and provided very vague details on next steps and that I'd hear back with a confirmation email "eventually" and that it may not be accepted.I received an email that my order was on it's way, but no email in regard to my cancellation request which was made only hours after initially being ordered. I spent over 2 hours attempting to get my refund back and when I finally did I was told I was charged $70 as a "restocking fee". had I known I wouldn't receive a full refund of my purchase I would never have proceeded. I went on to speak to several supervisors in an attempt to waive this fee and they refused. The reasoning was "it was a customized unit and our policy states we have the right to deny a cancellation if production has begun". If they have time to decide whether or not to "accept" or deny a cancellation request, then they certainly have time to stop an order from being put into production. Especially when the product wasn't slated for delivery for another 2 weeks. The conclusion? HP will essentially use fine print policy practices to steal your money, and no matter whom you speak to, you won't get a full refund. Be VERY wary when purchasing ANY customizable items from their online store. I for one will not be purchasing another HP product, nor will any of my friends and family. You've been warned.
Terrible service van broke down so I got a mechanic who was near bye to look, then called them told them what he thought it was so could they send breakdown out to check it they refused said I'd already had a garage look at it and in the terms and conditions wouldn't cover don't use as they will find something not to pay
Terrible service van broke down so I got a mechanic who was near bye to look, then called them told them what he thought it was so could they send breakdown out to check it they refused said I'd already had a garage look at it and in the terms and conditions wouldn't cover don't use as they will find something not to pay
2009 E92 BMW 320i with a Clutch & DMF failure not covered. I completely understand that a clutch going on a car approaching 70k would be deemed 'wear and tear', but when the garage explicitly says that it's the faulty DMF that has caused damage to the clutch (note emphasis on the word damage and not 'wear').It took me three phone calls to even understand the process required to make a claim (from what I perceived to be unwilling to help staff) and when I did, I had to chase them just to be told it wasn't covered and that they won't be able to help, only when I asked why did they explain why they couldn't help.Definitely feel like i've been mis-sold the insurance when I bought my car (but I'll save that for another review!) and an insurance policy that pretty much covers for me for very little. I see a similar trend based on the other reviews.For those considering this insurance policy, be very mindful that the likelihood of them actually covering your problem is very low, you're better off saving your money and keeping it aside for if something does go wrong. I would not recommend this to anyone.
2009 E92 BMW 320i with a Clutch & DMF failure not covered. I completely understand that a clutch going on a car approaching 70k would be deemed 'wear and tear', but when the garage explicitly says that it's the faulty DMF that has caused damage to the clutch (note emphasis on the word damage and not 'wear').It took me three phone calls to even understand the process required to make a claim (from what I perceived to be unwilling to help staff) and when I did, I had to chase them just to be told it wasn't covered and that they won't be able to help, only when I asked why did they explain why they couldn't help.Definitely feel like i've been mis-sold the insurance when I bought my car (but I'll save that for another review!) and an insurance policy that pretty much covers for me for very little. I see a similar trend based on the other reviews.For those considering this insurance policy, be very mindful that the likelihood of them actually covering your problem is very low, you're better off saving your money and keeping it aside for if something does go wrong. I would not recommend this to anyone.
My car had a problem, kept cutting out. I rang them., they advised the nearest affiliated garage was 16 miles away. Took it to them, long and short they put diagnostics on, came back and told me there wasn't a problem, I paid £42 for that privilege! I went to pick it up, it broke down 4 times on way home, thank goodness I had someone with me. I ended up taking to garage that was local and I trusted as needed it fixed. It ended costing £200 plus. AA say they won't pay as I should have got garage to let them know what was wrong and they make a decision. This could take time and needed car for work and family, they don't seem to understand this.I bought the vehicle from quite far away from home, hence buying the warranty. We actually asked Salesman if we could take to any garage, he replied yes. I emailed garage, they are refusing to help pay, I only purchased car in July, I have also put an official complaint to AA, as did what they said and took it to garage they sent me to, they didn't find anything, when there was clearly a problem. If it was a problem that didn't mean the car kept cutting out it would be different, perhaps I could afford the time to 'visit' affiliated garages but this was becoming dangerous as stopped at any junction, roundabout, lights and hill starts. Has anyone been successful with a complaint to AA. Lots of complaints on here but no one has said what happened. I have received a letter from them this morning saying they are looking into it.
My car had a problem, kept cutting out. I rang them., they advised the nearest affiliated garage was 16 miles away. Took it to them, long and short they put diagnostics on, came back and told me there wasn't a problem, I paid £42 for that privilege! I went to pick it up, it broke down 4 times on way home, thank goodness I had someone with me. I ended up taking to garage that was local and I trusted as needed it fixed. It ended costing £200 plus. AA say they won't pay as I should have got garage to let them know what was wrong and they make a decision. This could take time and needed car for work and family, they don't seem to understand this.I bought the vehicle from quite far away from home, hence buying the warranty. We actually asked Salesman if we could take to any garage, he replied yes. I emailed garage, they are refusing to help pay, I only purchased car in July, I have also put an official complaint to AA, as did what they said and took it to garage they sent me to, they didn't find anything, when there was clearly a problem. If it was a problem that didn't mean the car kept cutting out it would be different, perhaps I could afford the time to 'visit' affiliated garages but this was becoming dangerous as stopped at any junction, roundabout, lights and hill starts. Has anyone been successful with a complaint to AA. Lots of complaints on here but no one has said what happened. I have received a letter from them this morning saying they are looking into it.
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