Review Time
In my opinion , due to my experience , they took my £799 for 3 year warranty , and in return for my hard earned cash , I have received absolutely nothing . No one wants their car to breakdown unexpectedly , I should have saved the money .
Generally very happy with the service. I only had on episode with one of the claim managers who could have been more helpful and gone through some of the options after the second garage said that could not manage the problem - instead I was told it was not a problem that would be covered by AA.
Had trouble with my car so phoned AA Warranty and got the ball rolling as to say ,had to take it to independent garage but in the needed to take the car to the dealership as it was straight forward dashboard fault .But sorted in the end.As for the garage whom I bought from 3 weeks ago not very helpful if I didn't have this extra warranty with AA .Not too sure I go back to the V12 classic and sports garage again but happy with the service from AA Warranty.
we purchased our 4 year old car 6 months ago and was advised aa warranty would be beneficial for us with 3 young children. 2 weeks ago our car broke down and we were advised the garage we had to get it to. the garage liased with AA on out behalf and had nothing but grief as did we. Eventually AA agreed to cover half the costs but would not cover all.I phoned AA for an explanation and was greeted but the worst form of customer service i have ever had. The bloke was extremely rude, patronising and didn't listen to me at all. He went on to say they wouldn't cover anything worn only totally broke so would therefore allow me and my 3 babies to drive round with an unsafe car or one that would cause us problems in the future. He was VERY VERY rude and not helpful at all. I WILL NEVER TAKE THIS WARRANTY AGAIN!!!!
I think that if you buy a second hand car then an investment in a AA warranty is a definite must. I bought a warranty never really expecting to use it. A few months after I bought my BMW 320D it developed a fault in the connected drive. After calling the AA Warranty they gave me the name of a BMW specialist garage. I booked the car in for them to carry out the diagnostics and it turned out that the whole cic drive needed to be replaced. £2000!!!!. Luckily with the warranty I only had to part with the £50 excess. I didn’t have to speak with the AA claims area again as they dealt directly with the garage. Peace of mind having a warranty and hassle free making a claim.
I was away on holiday with my wife and two young children (2 & 1) when my vehicle broke down. When I purchased my car I chose to take out the AA breakdown and warrenty optional extra which has been worth its weight in gold! I called the AA who recovered me to a local garage for repairs which were complete the next day. As we were away I did not have any of my warrenty details with me but chose to get the repairs done and paid for them myself. Once I returned home I called the AA warrenty team who understood my predicament and dealt with the reimbursement within a matter of hours, Patrick from the team was really helpful and I highly recommend this cover.
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