Review Time
I bought a car from car giant in May 2017 and the car had a problem in November 2017, car going into limp mode, took it to Halfords who could not fix the problem and then the dealer who later told me the problem was the throttle module. Dealer said to AA that the module had been incorrectly fixed before (without providing any proof) and decided no to pay. Although I had insurance, I had to cover the repairs at a total cost of £500. Limp mode problem went away. I then had a leak in the water pump i.e. coolant leaking onto cambelt. AA (Motorway Direct) paid for water pump and cam belt which was contaminated but not the tensioners. Garage told me that they would not give me warranty on the work without changing the tensioners and that no mechanic in the UK would change the belt without replacing the tensioners because they wear out at the same rate. AA (Motorway Direct paid £180 and I paid for the tensioners £250+). In both of these situations, AA (Motorway Direct) have either refused to pay or I have paid more than them. Complaint is now with Ombudsman. I regret buying the insurance - WASTE OF MONEY - SHOULD HAVE PUT THE MONEY IN A SAVINGS ACCOUNT.
After writing a review in February AA warranty replied as shown below, I am still waiting for an official response from the complaints department. They have taken £1000+ of my money for a warranty that is useless. I have been mis-sold by you. Published 27 February 2018 Thank you for taking the time to tell us about your unfortunate experience when making your claim. We are sorry to hear that you did not receive the service you expected, and regret that this has resulted in the negative feedback you have left us.We understand that these can be unfamiliar times and it is our aim to support all our customers throughout the duration of their claim. We have been unable to locate your policy from your comments alone, so it would be great if you could contact us via the methods below. We have a formal process of escalation for instances where our customers feel our decision is incorrect, and I would encourage you to escalate your case to allow a full investigation into any concerns you may have; this will also enable us to offer you a clear, written response.We also work closely with a number of Alternative Dispute Resolution services who are there to provide an independent assessment of any complaints we are unable to resolve to your satisfaction, and to offer you an independent opinion on whether our decision to decline your claim was the right one. If you so wish, please contact us to raise a complaint and we will provide further details.Contact details for further support or guidance…Tel:
Purchased with my car from London Cargiant who sold it to me as AA warranty. Given the impression that if anything were to happen, repair services will be rendered up to the retail value of the car hence why I purchased the extended warranty for 3 years. My car then developed a mechanical fault which is supposedly common for the make and model of my car. I firstly had an electronic diagnostic carried out by my own accredited garage company who upon discovering the fault refused to do anything further to the car. So I brought it to the attention of AA. The sales person I spoke to was very rude and unsympathetic - the whole reason people call AA in the first place is because something has gone terribly wrong so it is the responsibility of the company to ensure their staff has received some sort of sensitivity training as the customers calling will be in some sort of distress. They sent me to a garage of their own. This garage also came up with the same conclusion as the first but upon hearing this, AA sent over their own "independent" technician to look over the car. I received a phone call a day later from the garage (and not AA themselves) that they had stripped apart the engine and had found the fault to be due to general "wear and tear" and would not cover any costs. The garage technicians were confused by the decision themselves. They had left my car dismantled, no call back to give me an outcome of the diagnostic(s) or to state the next step in the process, no word in writing, nothing. Bearing in mind that I was in the process of planning my wedding; this occurrence was of great stress. Three months later I'm left still chasing them up, calls unanswered, with a car I'm still paying for but now sits in the driveway. Horribly miss sold from Cargiant and a very disappointing and shocking service from AA warranty (also called motorway direct). Upon further research, found it to be a common route for them to take in declaring "wear and tear" route causes once the car is over 60,000 miles (as stated in their product information). Definitely avoid and purchase warranty products elsewhere, ridiculous service!
Advised me to get a repair done at the garage, mentioned it takes 21 days to clear the payment so if i paid they will refund me to my bank account which would be quicker. I paid for the £4,500 repair, they said they would honour up to £2,000, I paid for the repair, then they refused to pay for the repair after it was paid for.
Couldn’t recommend enough I’ve had 2 problems with my car since I bought happen almost day after day and they have paid out directly to my account no hesitations. Always look at what is and isn’t included I have gold cover and will always purchase warranty with a vehicle in the future. Thanks AA Warranty! To all people who leave negative feedbacks, please read terms and conditions and you won't be disappointed, don't trust sellers they will tell you want you want hear
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