Review Time
bought a van with 33,000 done 600 miles and could not get reverse gear. I phoned the AA Warranty van protect plus.The person on phone was very nice and gave me a garage to take van. The Garage said the Gear linkages had seized and wants renewing, the garage phoned the warranty company who refused point blank that they will not cover this.I had no phone call of explanation from warranty company.when I rang to ask why this is not covered, the only explanation I had was its all in the paperwork, this person was very rude and just wanted me off the phone.,Do not buy from this Company you will regret it, complete waste of money and time.very unprofessional and arrogant. ref 1694304/1846228UPDATE...… I picked van up from garage today after being fixed, they said they had had 8 jobs from AA Warranty and only one had been accepted.The garage themselves deal with warranties they could not believe this job was not covered.The replies they put on here about investigating the problem are all lies, I rang up to give them my policy number and still got same answer, read policy and same attitude.I also rang Garage who I bought van off they could not understand why this was not covered, said they would look at other warranty companies.DO NOT BUY, if you are offered this warranty when buying a vehicle, REFUSE IT.UPDATE. UPDATE..UPDATE....UPDATE...UPDATE...Garage I bought van off rang today to advise me to take this to court, I have spoken to solicitor who also has advised this must go to court. getting statements from Garage I bought vehicle and AA warranty from and also Garage that fixed Van.I WILL NOT LET THIS GO AWAY I WANT PAYING.My Guarantee number is STAAW000789066client ref 1694304/1846228
Excellent experience! I bought my car used, and subscribed to the AA gold warranty. I had two repair in a years. The most recent being a fault with he engine of my car, after only 64000 miles. I didn’t have to worry about a thing. I phoned the claims department, they found me a garage to bring my car to, and took care of the repair costs. All in all this insurance has saved me a small fortune!
I had a very bad experience with this as cover, I bought a car from car giant and they advice me to get the 3 years warranty from as which cover any damage including clutch, My car is under 60000 miles , now I had a problem with the car (clutch) and they referred me to take to Halfords my car is there for 5 days, I haven't received any answer I couldn't use my car to take my kids to school or for our personal use, and surprise surprise I received a call in the morning saying that my problem is not cover and I have to pay for the fixing which will be lots of money, now I was without a car for a week and i been lied about this warranty and I have to pay for it. I advice anyone to avoid this warranty from car giant.I feel I been cheated and rip off by them, I want to cancel my 3 years warranty now, and they told me to call car giant, and car giant is telling me to call them, absolutely joke
Good and positive response to a claim, although the hourly rate of £40 is unlikely to get you a decent garage. Their estimate of the time taken to repair and therefore what they were willing to refund was also low. But they ended up paying for around two thirds of the repair and for a manufacturers part - so not too bad in the end.
AA warranty not worth a squat, STEAR CLEAR!! Was sold the 5 star gold policy when I bought a car from car giant which obviously the sales people get a commision for doing. First off it’s not even AA, it’s a different company called Motorway direct trading under the AA name. Headlight unit packed up on my Audi a6, phoned them up and explained to which the lady told me straight off the bat that they would not be able to cover it. I paid near enough £600 for a cover which is supposed to cover everything but they tell me they can’t cover a bloody headlight? ABSOULUTE JOKE 🤬. If your buying a car from car giant which I strongly advise against be sure not to take the warrenty, your better off getting a manufacture warrenty which will cover you for everything.
This is the worst company i have ever dealt with and i cannot emphasis how much you should avoid at all costs. The warranties are worthless and the staff are rude and will happily waste your time trying to find routes to reject a claim.
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