Review Time
We have quite a few HP products - laptops and printers - and had been happy customers, but recent purchases will prompt us to look elsewhere for technology in future.The build quality of the laptops has decreased. Their performance is not on a par with our older laptops.I purchased a HP laptop (HP - 14-bp059sa 14" Laptop - Jet Black) on 28th August for my Mum's 90th birthday. She received it on 15th September and used it a handful of times. By 7th October it had already malfunctioned. The error suggested that the hard disk was defective.Currys insisted on a repair and so it was sent to TeamKnowHow who apparently can't source replacement parts for a HP laptop. My 90 year old mother is still waiting for the return of her laptop.My daughter received a HP Stream for her birthday - very slow...
APPALLING. Does not cover diagnosis of faults. Their own approved agents are incapable of repairing a powered tailgate! (Perhaps explains why their labour rates are low) Alternative was to direct me to a garage they found on google with no knowledge of the abilities of that garage nor any assurance the suggested garage was suitable to repair my car. Cap labour charges below a reasonable figure if you have an expensive car. Purchased through CAR GIANT worst decision I have made and CAR GIANT WORST ADVICE. Tell repairers to use non manufacturer parts. I don't know about a gold policy this isn't even base metal!
Highly UN-trustworthy, they claim to have a product in stock but they never do, they claim to deliver in 5 days but they don't even accept the order in five days.They cancelled my order despite payment clearance and customer service had this to say, "our accounts team can be funny sometime". The cancelled my order and held the refund for more than a week.In-short, I wasted my time and money just so HP would have my card details and nothing else.
Highly UN-trustworthy, they claim to have a product in stock but they never do, they claim to deliver in 5 days but they don't even accept the order in five days.They cancelled my order despite payment clearance and customer service had this to say, "our accounts team can be funny sometime". The cancelled my order and held the refund for more than a week.In-short, I wasted my time and money just so HP would have my card details and nothing else.
Not entirely a perfect experience but they eventually covered repair of air conditioning condenser.I initially went to Halfords to have review report sent and then had to go back for a picture to be sent. At this point I was fearing a stitch up. Took over a month to repair plus 3 visits to Halfords
Do not waste your money purchasing an AA warranty as they will try to claim that virtually anything you may need to have repaired is due to wear and tear, so not covered. You are much better off using any other company! Having purchased an AA warranty on a second hand car to give me peace of mind, my car failed it's M.O.T due to a broken rear spring, rear brake not working correctly and a coolant leak. The only item that the AA paid for was one replacement spring. Everything else was either due to wear and tear or was not covered due to the wording of the warranty.
Almost great no issues! except if it's a warranty and the vehicle is taken to a vat registered garage, as you request it is, why do I, the customer have to fork out the money to then claim it back at a later date, surely in this day and age the payment should come from whoever the warranty is with
I do not know how such a large company and well known name can provide such a apalling service. They make you take your vehicle to Halfords then do not cover the claim and you have to pay Halfords rip off prices. Why make you go to Halfords then say your car did not need the parts that Halfords fit. A joke from start to finish still not had my £200.00 towards my £1030.00 Bill nearly 3 months ago.
If I could give 0 stars I would. Paid for a 12 month warranty when I bought my 10 year old car, gears failed and AA rejected claim under wear and tear 'due to the age and mileage'. Independent report said there was damage and no signs of wear and tear. Customer service final complaint declines claim as they only cover immediate mechanical failure not wear and tear. Ended up costing me £1200. I asked AA if we could come to an arrangement, 50/50 or something but rejected that too. If they decline claims based on age and mileage, why cover a 10 year old car. Pointless waste of money - do not buy anything through the AA. I've cancelled my AA breakdown cover as a result, I'm not lining the pockets of this company anymore. Would much rather take my business elsewhere.
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