Review Time
Great experience purchasing from Glyn Hopkin Colchester, in particular dealing with William O'Donoghue. William was a pleasure to deal with from the initial contact all the way through to collection.I would not hesitate to recommend William and Glyn Hopkin Colchester.
Seriously Bad experience with this…Seriously Bad experience with this company and the other sub-companies which they work with and sell their products to call third party companies. I bought a service plan from the third party company Glyn Hopkins withService Plan Agreement Reference: XN27C, so you know am not an AI. The car had a major fault after serving it with Gyln Hopkins Manor Park and I had to let it go and get a new car. Which with the plan I had finished payment for which was £700 if am not mistakenI informed Glyn Hopkin of this new development and request for the plan to be transferred to my new car. Glyn Hopkins told me the service plan wasn't theirs I would have to get in contact with EmaC as they are the owners of the service plan, this was after they have transferred me speaking from one person to the other repeating the same story.I finally got to EmaC, which they later got to me they will inform the service department who sold me the service to refund me back my money.Till date I have held nothing or gotten nothing back from these companies.All I can say is for person to be aware when you buy this plans from this companies you will be at lost as this was my first time to try them and this happened to me as I had a Kia picanto and I have always bought my service plac directly from Kia themselves and had no issues.These are just Bad companies to deal with and this has been from 2024 awaiting refund, reference number for payment plan with Bumper 1230114This was the reply I got from EMac as they were unaware of this as the refund as been processed back to Glyn Hopkins to refund me back since July 2025I am writing in response to your Trustpilot review regarding the cancellation of your KIA Service Plan.By way of introduction, I am___ Senior Support Team member at EMaC. My role is to ensure our processes are followed correctly and that customer concerns are resolved promptly.To clarify EMaC’s position: we act as third-party administrators of the Service Plan on behalf of KIA. Our responsibilities include maintaining account details such as bank information, addresses, and general policy/payment records.We can confirm that your policy was cancelled on 11 July 2025, following your request to cancel on 25 June 2025.Please note that EMaC does not issue refunds for KIA Service Plans. Refunds are processed by KIA and sent to the selling dealership, who should then refund you directly.We have attempted to contact you using the phone number we hold on file, but unfortunately have not been able to reach you.Could you confirm whether you have contacted Glyn Hopkins East London regarding your refund? I am happy to reach out to them on your behalf, but I would first like to understand whether they are aware you are still awaiting repayment.Kind regardsEMaC Customer Service Team SeniorThis Glyn Hopkins bloody thief up till now have not paid me back my money, they kept me for more than 10 working days today is the 12th working telling me they are processing my refund.The owner of Glyn Hopkins please pay me back my money, tell your worker who ever has taken the money Kia refuned to pay the money back to meI have given keeley gilder and hassan shah who work as customer care sent me email to provide my bank account details for the money to be paid back to me. As a single money with no help I worked very very hard for my money
Renault Chelmsford Had my car 3 months, damaged my car and not taken responsibility.Customer care don’t want to help at all. Wanted to charge me £25 a day for having my car on site as was waiting for warranty resolution but then once it was sorted I have to wait a further 2 weeks so I’m without a car even longer! Reported an issue with my car in November and this also isn’t sorted out. Avoid these bunch of clowns
Had B service yesterday and driving my renault capture home, the brake warning light and audable alarm kept coming on and car dying as I was driving. Contacted them to collect car and been told it's my job to join RAC to get roadside assistance. Told them to get car picked up and fixed ASAP and provide hire car why they fix fault they caused. I will update when resolved. This was at chelmsford branch
We just had a wonderful experience with the Colchester sales team. Ewen, who attended to us was fantastic, professional and assisted us to purchase our BYD vehicle which looks great.We had a wonderful test and love ❤️ the services provided.We greatly recommend the Colchester branch for all potential buyers.
I tried buying 2 cars this week from Glyn Hopkins, and was told they were already sold despite them still being advertised for sale. Both were sold a few days previously but the staff were too lazy to remove the listings.As of now, both cars are still showing as available!Today I went to a rival dealer group who actually had a car for sale and I bought it.Not that difficult is it Glyn Hopkins!
I really should know by now that the customer service will be atrocious at the Bishop Stortford branch but somehow I keep thinking they might have upped their game just slightly. How wrong could I be! I purchased a car in May and the handover went catastrophically badly. Since then the car has developed a number of different noises which I have on video and have sent them. They then booked it in for today. After only a few minutes of looking they were back to tell me nothing is wrong. Bear in mind that one of the faults reported was the power cutting out when pulling out of a junction. I then had about 2hours of going back and forth for them to then change their story to ‘the noises are within tolerable limits’ (so eventually admitting they could hear them after being told they couldn’t) and being laughed at when I said the car was dangerous with the power failure. I picked this up with the service team and the man who had laughed said that it wasn’t dangerous and it was offensive to him for me the day his cars are dangerous!! I asked to look in one of the used cars for sale to see if that made the same noise and the service assistant just walked off and never asked them leaving me sat there again until I had to go and find someone myself.I was then promised that this would be escalated to the Director who had dealt with my previous appalling experience but I’ve still not heard back from them.This dealership needs closing down. The sales are terrible and as I have now learned the service team are as bad, if not worse.
After four separate attempts to arrange a simple test drive of the EV9 at Romford Branch, I was met not with assistance, but mockery and condescension. Chris, the salesperson, literally told me it was like asking to test drive a Bugatti I “couldn’t afford.” Unsure how that was fathomed over a call. This was the second time he behaved with rudeness.Let me be very clear: this is completely unacceptable, humiliating, and unprofessional. A dealership’s role is to serve potential customers with respect and courtesy, not to make them feel embarrassed for showing genuine interest.This experience was a textbook example of how not to treat a customer. I left feeling insulted, undervalued, and angry. I do not recommend this dealership given their 2.3 rating it isn't suprising, unsure how google reviews shows 4 stars which is why i reached out in the first place. I urge anyone who values basic respect and professionalism to look elsewhere.If management wants to salvage their reputation, I suggest retraining staff immediately, because this level of arrogance, discrimination and rudeness is unacceptable in any industry.Update:Chris emailed me with Subject "manager follow up" but the email was from him. I declined his help. Then again today 11 Oct he calls me acting oblivious to his rude arrogant behaviour that he was not aware of this, i simply put the phone down having explained I am not interested and to remove my details from their database. Clearly the auto reply message below never gets routed to the team. Absolutely a joke! Zero stars for them.
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Glyn Hopkin in South East England offer New and Used Cars and Vans, deliver extensive Aftersales Support and champion the Motability Scheme.
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