Review Time
I paid off my balance in full with a cashiers check and they said I’d have to wait ten days for a zero balance letter while the check “clears”. I called them and said it is a cashiers check so it’s as good as cash but they said I still had to wait ten days to get my letter. So I waited ten days and called them up and they said they couldn’t give me the letter because of negligence on their end. They said I had to wait another 24 hours to get the letter emailed to me. Well it’s been 24 hours and guess what?! No email!!! So I’m on hold for the tenth time during this process trying to get my zero balance letter that I need for my lender so that I can buy a house. NEVER UNDER ANY CIRCUMSTANCES DO BUSINESS WITH THIS CREDIT UNION!!!!
Golden 1 gets worse by the day. Save yourself a lot of grief and don't open an account there. You can't get trough to customer service anymore. Thy say they will call you back if you don't want to hold but they never call you back. They forced me to open a business account after having an account for over 23 years. Now I am unable to transfer my money from one account to the other! Every time I make a deposit they hold my money for 4 days. Nice they can use my money for their investments but I can't access my money, Grrrr! I can't take any more!
Horrible institution where each employee gives you a different response! I obtained a Personal Loan a few years ago and made 2 payments in 9/23, but their system does not advance due dates when you do that! I have spoken to least 6-7 different employees inclusive of a supervisor each of whom has given me a different reason. I’ve even written to their CEO who has ignored my correspondence. I’m doing my best to obtain a take out loan elsewhere.I will never do business with them again nor will I ever have anything good to say about them.
I was seriously thinking of opening a very large account(over 400K) with Golden 1 and leaving my current credit union, but after reading all the negative comments, NO WAY! i want to thank all the people who have taken the time to post their comments, it really helped me make a decision!
DONT DO BUSINESS WITH THIS COMPANY. After paying timely for 4 years I paid off the balance. Little surprise: a hidden $29 fee was never disclosed. I only learned about it when I called to ask why the pink slip was taking so long. Another surprise they reported to the bureaus as unpaid for 60 days and were about to repossess it!! Awful company
Because I use an affiliate credit union , they won’t do a deposit in person. I have to use the atm. Just tried to deposit $200 in twenties. It gave me an alert that it can’t accept some of my twenties, and was pointing to, what was supposed to be the cash slot. It would not open and I got no cash back. Then it stopped the alert, kept my cash, my debit card and didn’t give me a receipt !! What kind of banking institution is this!?!
After YEARS of complaining online and contacting customer service, the Sunrise Blvd.location finally added a 4th teller this month. Lines 10-15 members long has been the norm way too long. Tellers are nice but corporate doesn't give a crap about wait times! Shame on you, G1.
If I could leave zero stars, I would I created an account with them online. Got my ATM card want to use it couldn’t use. It came into the bank to see why they said I was trying to commit fraud. I only put $100 in this damn place They needed me to go home and get proof of my identity with my Social Security and some bills mailed to my address did that I’m still waiting now. I might have to wait another week for the head office to confirm my information that I brought in today. I had a 17 minute wait in line. I’ve already been sitting here for another 10 minute while they review my details and no one here as friendly do not bank with these people.
Don't ever get a car loan with this company. They don't take accountability for their mistakes. Because of this company, I am months behind on payments. Marina is a supervisor, and she is not helpful in resolving the issue. Be careful, people. Go through a different credit union.
They unexpectedly closed my account on 9/27. Nothing in the mail, no phone call, no text, no email, nothing. It's because I had another person on my account, and apparently they're no longer allowed on my account but couldn't tell me why. They said they would be sending me a check of what I had in my account. I just called them wondering where it was, and it wasn't sent out until YESTERDAY (10/9) and it will take 5-7 business days to arrive. You guys took over a week to send out my check and couldn't even send it in priority? I've been a customer for over 10 years and this is how I'm treated? Thankfully I have another bank account or I would be screwed with no way to access my money for over 2 weeks!
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Since our founding in 1933, we’ve put people over profit. And when more than 5,000 Americans were asked to choose the credit union or bank they admire most, we were named in the top 3 nationwide (American Banker, 2021). We think it’s because we share your values – from having each other’s backs to keeping more of your hard-earned money. Join us along with more than a million of your fellow Californians!See more
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