goldenleaves.com

4.8
4.8 Based on 181 reviews

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Average Rating

4.8

/
5

181 Reviews

5 Star
90%
4 Star
7%
3 Star
1%
2 Star
0%
1 Star
2%

Filtered Reviews

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Review Time

Mr Trevor James
i was fully informed about plan and all…

i was fully informed about plan and all questions were fully answered.Representative was knowledgable and clearly explained alternatives on offer from Golden Leaves.

5
Date of experience: Feb 05, 2026
Linda MacGregor
Excellent throughout.

5
Date of experience: Feb 05, 2026
Mrs. Kim Betty Brockington
I wanted to make sure my daughter had…

I wanted to make sure my daughter had as little to do as possible when my time came as she has Autism and Chronic Anxiety.Paul explained everything clearly and reassured me.I left it a couple of months before I committed to Golden Leaves Copper Plan - not once was I bombarded or pressured into anything in that time, unlike other enquires I had made.When I returned to Golden Leaves everyone treated me fairly and listened to me, answering all my queries.So thank you. I know I , and my daughter, are in good hands xxx

5
Date of experience: Feb 04, 2026
Leslie York
Helpfull staff easy to set up

5
Date of experience: Feb 03, 2026
MR D STANLEY
My brother did all the talking for me

My brother did all the talking for me

4
Date of experience: Feb 01, 2026
Lynn Merritt
Very polite and informative of there…

Very polite and informative of there services easy to understand

5
Date of experience: Jan 31, 2026
Carol
No hard sell

No hard sell, talked through all the options. Very clear and easy process

5
Date of experience: Jan 31, 2026
Mr Robert Taylor
Everything was explain perfectly given…

Everything was explain perfectly given time to think about it quite happy with the plan.

5
Date of experience: Jan 30, 2026
Peter S
Great sales team, lousy customer service team.

My partner passed away just after midnight and as I live in Spain one has to alert the funeral parlour almost immediately, they are open 24/7/365. I alerted Golden Leaves (in the UK) and was promised a call back from their local rep in about an hour. I got home exhausted and waited. After about 90 minutes I phoned them again and was told they had got hold of him and he would contact me in a few minutes. By 0300h having had no sleep and no call, I eventually went to bed exhausted and distraught. Some time after 0400hr he phoned waking me up and got a roasting from me for his lateness and lack of empathy. I have not heard from them since. This company has a very good sales team and a lousy customer service team if my experience was typical.

1
Date of experience: Jan 29, 2026
Doreen Paterson
Perfect choice The man that came to our house…

The man that came to our house explained everything in full details. We asked a few questions that helped us make up our minds Confirmation paperwork was very detailed and clear on what we had agreedOur local funeral directors are only 15 mins away and we are going to pop in and introduce ourselves

5
Date of experience: Jan 29, 2026

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