Review Time
We have trusted Low VA Rates for years. Matthew Johnson went above and beyond all of our expectations. Every time we had a question, every text we sent, every call me made, and every email was answered and returned at lightening speed! What can we say? Exceptional customer service! Exceptional Professionalism! Exceptional Integrity, Outstanding young man!
Jon and I appreciate everything that was done to make our refinance of our home the best experience. Matt Johnson is our financial officer. If I could, I would give him more than five stars! He answered every question with knowledge in a professional manner. Returned every text and phone call and left no stone unturned and got us the best rate. We closed on the date he promised and had absolutely no issues. He is such a blessing! I would highly recommend Low VA rates and Matt Johnson.
I worked with Mari of Low VA Rates to purchase my home. She has been exceptional throughout the process providing resources, credit education, and guidance to this first time home buyer. She was great with communication, always getting back to me whenever I reached out to her. She was personable, not seeing me as just another number. I felt like she really listened to my concerns, and provided viable options . My gratitude for all that she has done to get me to home ownership is endless. I could have not asked for a better leader. I would recommend Mari and Low VA Rates fully .
These mother fu*kers will NOT stop soliciting to me. I’ve reported them to the better business bureau, I’ve called and asked them to remove me. They are preying on Veterans. I’m so fu*king sick of getting their solicitations in my mailbox.
Low VA Rates, and their President Eric Kandell, are dishonest. Whether or not it was limited to Kandell's lack of leadership, time will tell.We do know Liz Harris likely knew of the fraud, and possibly other employees.Low VA Rates claims to care about veterans, but the company allowed, or directly caused, by failure to review a 2017 file, and by allowing fraudulent documents to be in the 2021 file, when Low VA Rates, attempted to lure my disabled veteran husband and I into another fraudulent loan.Even after the CFPB imposed financial sanctions against Low VA Rates for about 1.8 million dollars, it didn't stop the dishonest company.Yes, there is a pending lawsuit. We have offered to settle with them, and instead of stepping up, as is the honorable thing, he ran and hid behind a lawyer, who likely doesn't care about truth or fact, just money. Eric Kandell admitted the fraud was a valid concern, but, said on a streamline it didn't matter because the VA was already the guarantor. For those who don't know what that means -- simply put, it means "Who cares!" since the VA and the U.S. Taxpayer are on the hook!"DON'T TRUST LOW VA RATES. The experience and damage is ongoing. We have a hearing in August -- Low VA Rates wants to dismiss the lawsuit. Not happening!They have the settlement terms.Disgusting that this company preys upon trusting veteran and their families.They should be shut down!
Unprofessional service. We were very unhappy with our experience utilizing Lowvarates. The company's delays and miscommunication both with us, the buyer and within their own inner circle team, cost us valuable time and loss of money. We worked hard to always provide exactly what was asked within a short time frame to keep our loan approval moving forward and on time. On the day OF our original closing, Lowvarates mistakenly reviewed our loan and added stipulations to our approval that had already been vetted. They also mistakenly added to our debt ratio amount, a previous loan that already been paid off, stating we were suddenly not within approval numbers. This caused not only great emotional stress, but more delays as we had to work to prove their mistake, which we did. On the final day of our actual closing, we were again asked for one last document for said approval. We found this experience to be unprofessional and disconcerting. The positive was that our personal loan officer kept in good contact with us and worked to help get these issues rectified as vest she could, for which we are grateful. We hope that this company looks at their mistakes and learns from them for future clients. The home buying process is stressful enough without so many solvable issues causing such a problem for all parties involved.
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Guaranteed low VA loan rates. Call 866-569-8272. We specialize in VA Mortgage Loans & VA Streamline Home Loans for our Veterans & Active Military. We also now offer USDA, FHA, and Conventional loan options with our sister company, Elevate Mortgage Group.
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