Review Time
I am unable to receive my payout because they claim I need to verify my address. This is not unusual as I've encountered similar requirements at other platforms. However, they are now requesting additional documents like a utility bill on top of my tax invoice, which already displays my address. They refuse to accept an official registration confirmation from my city that I offered. Additionally, they demand a handwritten note with my ID. This situation is becoming absurd, and their review process is taking far too long. It feels like they are stalling to prevent me from getting my money back. This level of professionalism is very disappointing.
I cannot receive my payout because they insist on verifying my address. While I'm aware that this is standard with other platforms, they are now asking for additional documents such as a utility bill alongside my tax invoice, which already shows my address. They will not accept an official registration confirmation from my city that I tried to provide. Furthermore, they want a handwritten note with my ID. This is becoming ridiculous, and their document review process is taking far too long. It seems like they are trying to buy time to keep my funds. This is very unprofessional.
The platform is intentionally delaying my $1900 winnings. I am fully verified and have made multiple deposits and withdrawals. The allegedly busy VIP manager claims this is causing the delay, but it has been three days now. They seem unhappy that I won more than I deposited and are hoping I will gamble my winnings. I refuse to do so. Their behavior feels corrupt, and I would not recommend playing here or at any affiliated casinos. I will need to resort to a third-party platform to retrieve my funds. Avoid this place.
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