Review Time
My Dad is getting on and decided to move in with my brother and so decided to sell his house.Start of December my Dad contacted Good Move and was given an offer of £125k, and they said a surveyor would be sent round to do a "quick" evaluation.The evaluation wasn't quick but a full survey taking over an hour.As I hold power of attorney I was dealing with the solicitor, Warning hidden in the terms and conditions of the solicitors is that if the sale falls through you are liable for all fees.Good Move sent a demand to my Dad that his identity needed to be confirmed by the Credas app, Dad doesn't use a smartphone and I live 150 miles away.I contacted Good Move and the solicitor explaining this and my email was ignored after I tried to use the frankly useless app that required my Dad to be present with the phone with the app.10 days later someone from purchasing phoned my dad with a rude "you did it wrong" even though I contacted them and the app came with NO instructions.This was on the Friday before Christmas and the person handling the sale (Can't use names in negative reviews only good) was moaning to my Dad that the solicitor was on holiday until the 5th January.5th January and GoodMove was contacting my Dad again (not me as requested) and was definitely starting to use pressure selling tactics and that the "completions team" would be in touch.They contacted my Dad yet again and the completions team slashed £40k off the initial offer for a laughable £85k.My Dad was in the Doctors surgery and said he couldn't talk but they were taking the mic.Then Good Move starts texting my Dad with a load of flannel saying that the housing market has gone "soft" and that there's no call for properties.Tell the Government that they seem to he throwing up quick enough everywhere and Serco/Capital are buying up properties for Hone Office contracts.I had an uneasy feeling when they constantly ignored me it looks like they get you on a hook with the computer generated figure that all Estate agents use then there's the boiler room who's job is to fleece you.I will he contacting trading standards AND the Ombudsman as this is shady business practices at their worseAVOID!!!Update someone from GoodMove phoned I assume due to a negative review on trust pilot and now as I have given a negative review they try and get it removed for naming a staff member yet a load of the 5 star reviews breach that rule but is ignoredWill be complaining to Trading Standards as well as everyone of the trade bodies they are a member ofAVOID!!!!In Response to GoodMove, please do not make out that I am follwing a "False Narrative" I sent on the 13th December to @GoodMove.co.uk informing your company of the power of attorney so not "weeks" as you put it in fact the low ball offer of £85k was on the 7th January. Your company was the one dragging their feet not me.So at your company wasn't either checking their emails correctly or your companies email isn't set up properly and email boxes aren't being checked by the recipiants named in the emails. Not very professional either way.I can't say who is as you can name people on a 5 star review but 1 star reviews are tried to be removed on Trust Pilot for identifyin staff members. So the company is guity of Astro Turfing.And saying I am follwoing a "false narrative" is insulting it is your company who wasn't either checking emails or I was being ignored.I am giving you a chance to remove this otherwise I think a visit to my solicitor for deformation is in order.AVOID AVOID AVOID
I bought a house from goodmove this year and mainly dealt with Zoe who was an absolute saint. When I first put an offer in on the house I was quite nervous buying from a company and not a "family" as such, but my goodness I'm so glad I went for it. They're a brilliant company, communication was excellent, we hit MANY bumps in the road and I can't believe their patience and efficiency. Thank you!
Dalia, Jessica & Katy who case managed: their sale/my purchase from initial contact to completion To reiterate our last communication, a huge thank you ladies, and to wider team equally, nothing was too much trouble, all very polite, respectful and appeared happy to helpTimeliness of process could have been improved upon, however solicitors, searches and issues with titles all contributed somewhat, tbh I’m just so pleased you all helped make it happen with final push to achieve todays agreed completion date, all in time for Christmas, bring on 2026 now super excited to turn this old house into a home Thank you goodmove, Merry Christmas to you all 🎄♥️
Katy and Max were absolutely amazing from start to finish!!I’d spoken to a number of other companies before choosing Goodmove.Both Katy and Max provided a service head and shoulders above any other - honest, understanding, informative and not at all pushy!We’d previously struggled to sell our property via typical estate agencies - with multiple offers falling though. Goodmove managed to secure multiple cash-only offers for us within one month!The business clearly have an excellent understanding of the industry and importantly - amazing people who really care about selling your house. I would 100% recommend GoodMove!
I had a generally positive experience with Good Move. The team were professional, responsive, and easy to reach throughout the process. Communication was clear, and the overall process was mostly explained.It wasn’t completely transparent, however. A few details only became clear at a later stage, rather than from the outset — for example, the difference between the price the property is sold for and the final amount received. That said, I understand the reasons behind this, and I want to be clear that Good Move did deliver the figure I agreed to, so there were no surprises in the end. While this didn’t change the outcome for me, it is something future sellers may wish to clarify early on so they feel fully informed from day one. For transparency's sake - nothing else.Overall, the process was smoother and far less stressful than a traditional sale. I recommend Good Move to anyone who approaches the process with realistic expectations of the market world we live in.
Following the sale of my home via goodmove I felt it right to provide a possitive review. Not something I do often either I am hard to please. That said, my review of 5 stars is majority for the patience, customer service and understanding of Katy whom managed the mechanics of my sale. Katy was always on point, very knowledgeable and always happy to help. My head would have fell off without her support. Being an honest review, my sale took much longer than initially expected by goodmove, this was not of their fault and of the buyers solicitors essentially not pulling their fingers out. What I must share though is that in response to this good move accommodated my needs to ensure I was happy because of the delay so hats off to them for that. Would I recommend, well it is down to your personal circumstances and need for a quick sale, if that is a relentless sale manager whom takes no mess and is all over everyone then Katy is your gal supported by the goodmove team to make it fly through. No questions. Gavin
Phoned Good Move with some trepidation expecting to be low balled and plagued by follow-up sales calls. Could not have been more wrong. Spoke to Ollie who took us through the options available to us and how the process worked, patiently answered all our questions, and made a fair offer on our property. Absolutely no pressure at any point. Sadly our offer on our onward property was unsuccessful so we did not proceed this time but would certainly come back to you in future if needed. Thanks Ollie for your advice, great communication, and professionalism!
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