Review Time
Edit:I just want to make it clear, in the form that goodstack provided there’s a document upload button and they advised you to upload 3-4 types of documents to get expedited help, basically means less back and forth if you uploaded them all. So when the staff is back with an email asking us to provide the same type of documents it’s not because they were rejected, because for each of those documents there can only be 1 valid document it is not possible to produce another version, document such as article of incorporation, government-recognized established letter, and id cards. The valid copy is only one of a kind. So the staff either ignored the attachment in the form or they just don’t want to acknowledge that the files were uploaded and asked for it again. Hence it should be noted that good stack cannot even use their own technology.Dumb CompanyWhen the people working for the company does not match with the technology used. Meet Goodstack.It took them literally five days to get back to our support ticket, and then the staff have no idea of the support information and asking the same documents that we have already uploaded before. Then what’s the point of having an option to upload documents to at least get an expedited process if the staff just cannot help us in doing so? Now it is probably another 5 days to wait for their response again.You can just say that you want to delay our process, you don’t have to play dumb and be that obvious about it.
Review:Our experience has been quite disappointing. Initially, we were given hope that our nonprofit could be approved after meeting all the stated criteria and providing every document requested. However, we were suddenly rejected with no explanation or feedback. Later, we were told our case was being reviewed again, yet there was no direct way to communicate or clarify what could improve our application—only a generic help portal. Unfortunately, we were rejected a second time without any reasoning. To make matters worse, we’ve since received multiple emails asking for reviews, which feels quite frustrating given the lack of transparency and support throughout the process.Suggestion:Providing clear feedback on why applications are rejected and offering a genuine channel for communication would make the process far more transparent and fair for nonprofits trying to meet the criteria.
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