Review Time
Please do not purchase Govee Outdoor Permanent Lights RGBN1C, they stopped working on December 2025. Got these lights in April of 2025 from Best Buy, a trivia friend had these lights and liked. Went through all the work of putting these on the eaves on the house. Going up and down a ladder for hours. Plugged in and worked fine. Used them on and off during the summer, had them on for Christmas when one night looked out and they did not come on. Checked the wires and outlet all good, no cut wires and outlet working fine. Sent email to Govee support to say my lights are not working. For proof had to send support a video of me plugging in the lights and them not lighting. Govee support sent me an adaptor and switch, which did not work, so the light still do not work. Govee support advised me to contact the vendor I purchased them from and ask for a refund. I purchased at Best Buy...so it is past the time for getting a refund. So now I have to (when the weather gets warmer) remove these lights from my eaves on the house. Now this will be a lot of work going up and down a ladder and the lights are stuck on so will have to pry off each light. My best suggestion is not to buy these lights as they will not work for more than a year. These lights are expensive, please invest your money into nice landscape lighting to show on your house. So if you have a problem with your landscape lights it is much easier to work on the ground to fix, no climbing a ladder. Also my trivia friend had parts of their lights quit working. They are not happy with these lights.
I made my first purchase from the company and had a fantastic experience. The delivery was incredibly fast, arriving the next day. I own three different floor lamps and am very satisfied with all of them. They are well-crafted, made from high-quality materials, and are simple to assemble. The app works well too.
The customer service is severely lacking. I reached out three times regarding a missing package, still hoping to receive the item. After that, I directly emailed for a refund. They processed the refund, but there was no apology given. Terrible experience. Avoid this company.
Every holiday season, ordering from the company leads to persistent shipping delays. It's clear they lack the management to provide extra support during peak times. The quick delivery claims are misleading. I’m finished with this service; there are plenty of alternatives available.
Every holiday season, ordering products from the company results in constant shipping delays. It's evident they are poorly managed and fail to provide additional help during busy times. The promise of quick delivery is misleading. I'm done with this service; there are many better options available.
The customer service was outstanding. I contacted the company directly about an issue with my ice maker and received an immediate response with troubleshooting steps. When those didn’t work, they quickly arranged for a replacement. The support is excellent, prompt, and consistent throughout the process. I will choose this company for future purchases.
The experience was absolutely terrible. I had to order twice to finally receive what I needed, as the first package got lost and they took a long time to investigate. After the original order showed up a month late, I emailed them to return it and get my money back, but they ignored my request. I had to wait weeks for my items and paid extra for returns. I would gladly choose a different brand to avoid this customer service.
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Making Life Smarter!
Making Life Smarter perfectly encapsulates what we've been doing at Govee since November 2017. We create cutting-edge LED lights and smart home devices that transform traditional ways of living. We do this by demonstrating integrity, boldness, and passion in everything we produce.
Our mission drives us to make all our lights more colorful, smart, and customizable. Whether it's an ordinary place or a special experience, we want to help make it extra personal.See more
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