Review Time
Several red flags.
Accessing customer service is like accessing the “Wizard of Oz”.
They blindly charge you International credit card fees when YOUR card does NOT charge ANY additional fees when used abroad. This is a total money grabbing SCAM.
Grab Saver or discounted rides are always unavailable or delayed intentionally i suspect. Its ALWAYS the same.
When Grab works, its ok but those times when it works well are a rarity!
The last couple of times, Grab pulled a con job. Booked a ride, waited till the arrival time, the driver did not reach and wasnt moving from his location, so cancelled the ride but guess what, Grab charged a cancellation fee.
Had to uninstall the app because of such experiences!
The epitome of Singaporean software negligence and failures. Grab is a negligent, monopolized, enshittified, adspace, shell of a corporation with the no customer support who will out of retaliation for any negative feedback blockade any payment methods. They are non existent and inconsistent, they make you wait for up to an hour for drivers with no updates. Their pricing is not transparent. I have never had so many issues with one company with payments, consistency, timeliness, transparency, integrity, or customer support in my life. SEA is dominated by Grab, and unfortunately for me, I have to deal with them every day I exist in Vietnam. I despise it. They have zero reliable safety checks. My Grab allowed over 30 minutes to pass when I didn’t check in on a GPS error which first of all is absurd, but second of all if I was in danger I would be dead. They have no customer support. Period. This is a subscription Adware, data eating, location stalking, malevolent app that can’t even reliably get you a car. I never have sat waiting for any transport in the rain for more than thirty minutes with a promise of “still looking” for a driver. Not even American public transportation has treated me with such vile and disparaging behavior. Grab, your loss of almost 50% market share to Xanh SM is a godsend for me, they give you a car, they let you pay, and they work and have a phone line to customer service. Singaporean software exports are competing to be the worst of the worst with customer service and Grab hits number one for me.
After leaving negative feedback in app and dropping a one star review all my payments mysteriously stopped working. 3DS verification failed on new cards. How coincidental.
The quality of their transport services has noticeably declined. It is increasingly common for drivers to cancel bookings after passengers have already waited 10 minutes or more. There appears to be no effective safeguard to protect users from late-stage cancellations by drivers.
Similarly, for the food delivery service, customer support responses often default to “there’s nothing we can do” when merchants accept orders but fail to fulfill them. This reflects a lack of accountability within the business model and leaves consumers without adequate recourse when orders are not delivered.
Grab Wallet/Grab Pay sucks. Don't ever use it to make payments. They will just throw you under the bus if there's an issue with the transaction. Ask them to file a dispute on your behalf, they will ask you to wait 3-5 working days then reply that you're on your own.
I purchased the one-month subscription specifically for a discount on airport services, but it failed to apply after I selected it. When I reached out to the support team, their response came over two weeks later, and they closed the case claiming I hadn't selected the discount. This was very disappointing due to misleading advertising and inadequate customer support, although the drivers were satisfactory.
The response time is very slow, and my payment option is not functional. When I reached out to the support team, I felt stuck as the scripted responses provided no real solutions. I've submitted a report, but it's taking an eternity. I'm considering uninstalling the app soon.
I reserved a cab for a 6am flight to the airport, but by 6am, no vehicle had been arranged. At 6:07 am, there was still nothing. I had to cancel my booking with the reason “NO CAB!!!” My brother-in-law had to drive me instead! This is completely unacceptable! There was no way to contact Customer Service while waiting for the cab. This situation reflects a total disregard for customer care. Authorities should investigate the poor standards of this service.
I had a reservation for a 6am flight, but by that time, no cab was arranged. At 6:07 am, still no vehicle. I had to cancel my booking due to the absence of a cab. This is totally unacceptable! There was no way to contact Customer Service during the wait. This situation highlights a lack of responsibility and care for customers. Oversight authorities should investigate the poor standards of this service.
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GrabTaxi Holdings Pte. Ltd.
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