Review Time
I have loved using Grab in Indonesia and have used their service either through food delivery or rides/cabs daily for the past 18 months. Today, I ordered food at 4.56pm, it arrived at 6.27pm cold and stale. I have never complained previously but today, it was so annoying that I ended up requesting a refund. The order cost Rp 150100 and they offered me a Rp 25000 voucher.Needless to say, I have expressed my disappointment in response and will be switching to use GoJek for everything now.
Grab has permitted the following practices that mislead and exploit customers:Fake Reviews – By relying on a third‑party review company, Grab allows fabricated reviews to appear on its app.Misrepresentation of Businesses – Grab enables business clients to upload deceptive food photos that do not reflect the actual quality or hygiene of their operations.False Identities – Grab allows businesses to conceal or alter their real restaurant names, and even operate multiple “brands” out of the same kitchen. In Bali, many so‑called “restaurants” are in reality single individuals cooking from rundown, unsanitary locations while presenting themselves as legitimate establishments.Grab knowingly tolerates these practices, deceiving customers for profit. The company earns more per transaction than its drivers, while promoting fake discounts to inflate internal metrics and perpetuate manipulation.This is exploitation. Regulators and politicians must act, stop allowing large corporations to mislead and take advantage of citizens.
Terrible service,They don’t deliver. No point in reserving a ride because they won’t show up on time and if you cancel and get one on the spot they charge you the full amount as penalty anyway. Stay away.Use Uber, Volt or anything else instead!
I've had several disappointing experiences with Grab recently. Drivers are often late, and the app sometimes shows incorrect fare estimates. Customer service is slow to respond, and issues are not always resolved efficiently. While Grab is convenient in theory, the reliability and support need a lot of improvement before I can fully recommend it.
Subject: Issue With Grab Cash Balance Usage During Trip to SingaporeI would like to formally raise a concern regarding my recent experience using Grab Taxi during my trip to Singapore.I have been a regular Grab user in the Philippines and have consistently used GrabCash without any issues. Topping up via local banks is a standard, reliable feature, and fares are automatically deducted from my GrabCash balance each time I use the service.Before travelling to Singapore, I topped up a substantial amount in my Grab account to cover my transportation costs during the trip, as Grab also operates there. Upon arrival at the airport, I took the Metro to the hotel, but on my way back to the airport, I booked a Grab taxi. However, upon reaching my destination, the driver requested cash payment, explaining that the booking was set to cash.I informed the driver that I did not have Singaporean currency with me and that my Grab account had sufficient balance to cover the fare. Unfortunately, the driver refused to accept the payment because my GrabCash balance was in Philippine pesos.Given that Grab is an international company operating in multiple countries, I expected that my GrabCash balance would be usable across regions, or at the very least that the app would clearly prevent or warn users from booking cash-only rides when traveling internationally. The lack of currency compatibility and clear guidance caused significant inconvenience, especially upon arrival in a foreign country.I hope Grab can review this matter and improve its system to better support international travellers, either through automatic currency conversion, clearer payment settings, or more effective user notifications.Thank you for your attention to this matter. I look forward to your response.
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GrabTaxi Holdings Pte. Ltd.
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