Review Time
I was a tenant at 67 Pretoria Road, Patchway. On 28/03/2019 I transferred £2,032.25 to an account used by Green Acorn; £1,000 of that was the tenancy deposit. Despite the tenancy agreement requiring deposit protection, independent checks with DPS, MyDeposits and TDS show no record of protection. After vacating, I requested return of the deposit and sent a formal legal demand on 13/02/2026; I posted urgent letters by Special Delivery on 16/02/2026 and chased again on 20/02/2026 — all without the deposit being returned. South Gloucestershire Council has issued improvement/enforcement notices to the landlords for the property (see council correspondence). I have filed a civil claim via Money Claim Online (MCOL claim no N9QZ655Q) and reported the matter to ActionFraud (ref RF26020123301C). I am happy to provide copies of bank statements, the tenancy agreement, deposit‑scheme checks, legal demands and proof of posting to any official investigator. Please be cautious if considering Green Acorn for tenancy or landlord services.
Following Reply from Green Acorn ltd :
Thank you for your reply. For the record, my review contains factual statements which I can evidence: bank payment records showing a £1,000 deposit paid on 28/03/2019, independent deposit‑scheme searches showing no protection, a formal legal demand dated 13/02/2026 and Special Delivery proof. I have filed a Money Claim Online (MCOL N9QZ655Q) and reported this matter to ActionFraud (RF26020123301C). I have also referred the matter to The Property Ombudsman, UKALA and Trading Standards for consideration. If Green Acorn can provide clear documentary evidence (deposit protection certificate showing the scheme name, registration reference and registration date for that tenancy) please publish it here or provide it to the court/the ombudsman/trading standards. Otherwise I stand by my review and will rely on my documents in the appropriate forums.
A family member recommended this service, so I reached out to arrange a meeting. The representative was very informative and explained everything thoroughly. They guided me through the process and addressed all of my inquiries. I felt confident in selecting this company to manage my rental in the area, knowing I would receive ongoing support.
I transitioned to a new service last year. It was the best choice for my rental properties. The representative kept me consistently updated. The void periods were minimal. A professional service that truly safeguards my investment.
A recommendation from a family member prompted me to contact this service for a meeting. The representative met with me and clearly explained everything. They guided me through the process and answered all my questions. I felt confident choosing this company to manage my rental in the area, with full support always provided.
I’ve had an outstanding experience with this service from the very beginning. Their team possesses extensive knowledge of the local rental market and consistently provides practical, informed advice. They’ve reliably found tenants for my property, ensuring minimal vacancy periods. I value their transparent approach and swift communication, making property management stress-free. With their professional handling and commitment, I feel my investment is in excellent hands.
I have complete trust in this service for all my rental needs. They truly understand the local market. Their insights have guided me in making wise investment decisions. As a landlord, I feel assured knowing my property is in expert hands. They work diligently to secure strong returns and reliable tenants. Their communication is always clear, honest, and helpful. With this service, I know my property is well cared for.
The representative demonstrated great attention to detail in finding suitable tenants. Regular property inspections provide me with peace of mind. Their maintenance team responds swiftly to issues. I have been with them for three years now.
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Green Acorn Property is a trusted leader in property management and lettings, delivering professional, reliable, and tailored solutions for landlords and tenants alike. With a commitment to excellence, we manage a diverse portfolio of properties, ensuring they are maintained to the highest standards while maximising returns for our clients. Our expertise spans across residential lettings, holiday rentals, and HMOs, making us a go-to partner for property owners seeking seamless management and unparalleled service. At Green Acorn Property, your property is in safe hands.See more
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