Review Time
We purchased a mixer shower tap from a local hardware store and installed it ourselves. While the shower works well, it does emit a squealing noise during use. We reached out to the support team online and were very impressed with the service quality. They replied quickly and arranged for a technician to come and inspect the tap.
I am very impressed with the customer service! I purchased and installed a kitchen tap from a local store over a year ago. The spray switch stopped working properly, resulting in a disappointing half spray. Although the website listed a 1-year warranty, I found a response indicating a 5-year warranty. I filled out the form on the website on New Year's day, and a representative got back to me as soon as the office reopened, stating they would send a new spray head. It arrived within 10 working days as promised. I'm very satisfied with how this was handled and now have a fully functional tap.
The technical support was outstanding. I thought I needed to replace my boiling tap for £1500. However, after some guidance from the representative, the tap was back in working order. This was exactly what we needed with a baby on the way. Thank you very much.
We acquired our mixer shower tap from a nearby hardware store and installed it ourselves. The shower operates effectively but produces a squealing noise while in use. We contacted their support team online and were thoroughly impressed with the service quality. They responded promptly and organized for a technician to come and examine the tap.
I am very pleased with the toilet I purchased, so much so that I have one in both the upstairs bathroom and the downstairs restroom. It's a quality product, ideal for smaller spaces. When I encountered a minor issue with a soft close seat, the customer service was exceptional; responsive, helpful, and understanding. They sent the replacement parts quickly, all under warranty. I highly recommend them and will definitely consider their products again.
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GROHE - Luxury fittings for exceptional bathrooms and kitchens. Our range of bathroom taps, showers, shower heads and kitchen mixer taps includes designs to suit all interior styles and budgets.
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