Review Time
Super awesome - I broke a corrector plate and with 48 hours I had the replacement - Marcus sorted everyting on a Saturday later afternoon - even replies at 10pm to ensure I got what I needed. SUPERB!
I recently purchased a Hikmicro thermal from Grovers Optics, they were kind enough to give me a 10% discount which I was obviously very pleased with, however when I tried to register it online with the manufacturer I came across some issues, I emailed Marcus at Grover Optics who responded immediately. Marcus contacted the manufacturer and stayed in contact with me until the issue was resolved.
I recently purchased a Hikmicro thermal from Grovers Optics, they were kind enough to give me a 10% discount which I was obviously very pleased with, however when I tried to register it online with the manufacturer I came across some issues, I emailed Marcus at Grover Optics who responded immediately. Marcus contacted the manufacturer and stayed in contact with me until the issue was resolved.
Very poor customer service. I drove a long way to the store because they had HikMakro Habro Thermal Binoculars in stock. The store was empty with 3 members of staff available to help customers. One told me that the boss had taken them to a shooting fair. No solution except she conferred with her colleagues. The other members of staff offered no solution, were very disinterested and so when I suggested I buy them elsewhere, she told me I could. SO I DID! I got excellent service from a local competitor just a couple of miles away. A £1200 loss because of lazy unmotivated staff.
Very poor customer service. I drove a long way to the store because they had HikMakro Habro Thermal Binoculars in stock. The store was empty with 3 members of staff available to help customers. One told me that the boss had taken them to a shooting fair. No solution except she conferred with her colleagues. The other members of staff offered no solution, were very disinterested and so when I suggested I buy them elsewhere, she told me I could. SO I DID! I got excellent service from a local competitor just a couple of miles away. A £1200 loss because of lazy unmotivated staff.
You replied to me me saying there was IT issue to fixAfter I came to your shop so I could print an address lable I emailed rymans with my label and they printed it. At Grovers you made a meal out of it and wanted to charge me for said time while the woman who was behind the counter seemed to not know what she was doing. I bet if I go in again it will still be £2.50 so that's rubbish, even if there is someone who knows what they were doing this time.Your shop has terrible customer service and does not want to address any issues raised, the customer is always wrong basically.Also very over priced, will always avoid this shop out of principle even if it involves traveling.VERY RUDE, UNPROFESSIONAL, AND VERY OVER PRICED.
You replied to me me saying there was IT issue to fixAfter I came to your shop so I could print an address lable I emailed rymans with my label and they printed it. At Grovers you made a meal out of it and wanted to charge me for said time while the woman who was behind the counter seemed to not know what she was doing. I bet if I go in again it will still be £2.50 so that's rubbish, even if there is someone who knows what they were doing this time.Your shop has terrible customer service and does not want to address any issues raised, the customer is always wrong basically.Also very over priced, will always avoid this shop out of principle even if it involves traveling.VERY RUDE, UNPROFESSIONAL, AND VERY OVER PRICED.
Eleven days ago I placed an order for a Celestron RSR Heavy Duty Monopod/Tripod adapter, which I had been unable to find in the US. Seven of those days my order languished in NY customs. That tells you something about how customer oriented Grovers Optics is. I would do business with them again in a NY minute!
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Grovers Telescopes & Binoculars - Simply the best range of these optics in the North. We display many major brands and have knowledgeable advice on hand 7-days-a-week. All available to try with accessories. Grovers has an excellent relationship with the biggest names in astronomy and birdwatching. We are closely associated with many astronomical societies and natural history groups that use these telescopes, binoculars, microscopes, metal detectors and many other devices. We are committed to support their work in increasing understanding of both our world and beyond.
Grovers Photo - The area's top destination for "printing your photos" for more than 25 years. Today, Grovers has a variety of services which are seldom seen in any town centre. Grovers has 5 excellent Kodak Kiosks which help you make the very best of your photographs; creating books, cropping and enhancing your photos too. You can choose many other photo gifts and print on to fabrics (like T-Shirts) as well as super large posters & canvas prints. We have a studio for portraits in addition to offering ID & passport photos. We have an excellent copy shop range of services. Colour or black and white and finished with binding or laminating. All this is backed by professional advice drawing on more than 30 years experience.
Grovers Toymaster - Generations of local people have fond memories of visiting Grovers toy shop. Our store has a real toyshop with a great selection that is seldom seen. We have 10,000 toys in store all the year round. Our range is backed up by our knowledgeable and experienced staff. So whether you want games, toys or models, Grovers Toymaster is the place to go.
Grovers opened in 1968 and remains a family owned and run business today, known for being an excellent destination for all we do. Our in-store team have been together for years - our aim is to give you the very best service possible.See more
